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Fire & Water - Cleanup & Restoration
GREAT FALLS: (406)952-1001

Archived Blog Posts

Best Practices in Helena to Handle Water Removal

5/18/2021 (Permalink)

servpro van parked at jobsite The SERVPRO van on the Helena water damaged job site means water removal will seem "Like it never even happened."

SERVPRO Has Certified Water Damage Technicians to Ensure Your Water Removal Job Moves Quickly!

Do you have water pouring into your Helena home from burst pipes in the middle of the night? It would help if you remain prepared by having a team ready to tackle your emergency services water damage needs. By keeping SERVPRO’s number handy, you can count on a 24/7 response that will help you to get your property restored faster.

Water removal in Helena involves a lot more than extracting standing water. Removing all hidden moisture that may have developed due to water migration is critical. SERVPRO technicians know how to follow the path of migration into nooks and crannies so that you do not have costly secondary damage or the onset of mildew and mold. With our detailed cleaning and sanitizing with EPA-registered products, you can rest assured that we do everything we can to eliminate the potential health effects that can arise if mold develops.

Take the Following Steps Until We Arrive:

  • Try to stop the source of the water
  • Use towels or blankets to keep water from moving into other rooms
  • If you possess a wet/dry vacuum, try to pull up as much water as possible
  • Turn on ceiling fans or box fans to circulate air

Once SERVPRO Arrives, We Will:

  • Scope the scene to formulate our assessment
  • Develop a course of action for water clean up
  • Begin extraction and drying measures
  • Determine if controlled demolition is necessary
  • Finish the job with detailed sanitization and deodorization

Water removal and water damage repairs handled by SERVPRO of Helena & Great Falls will get you the best result – guaranteed! Call us at (406) 458-6008.

How Can Mold Removal Get Started for Great Falls Schools?

5/7/2021 (Permalink)

mold growing near a wall outlet Smell musty mold? Contact our SERVPRO technicians to assess and remediate the mold infestation in your home or business.

Mold Growth Can Quickly Envelop Great Falls Buildings, Requiring Fast Remediation Strategies

Because of how devastating and potentially health-hazardous that mold development and spread can be in Great Falls homes and businesses, these organisms' presence in local schools could impact hundreds of people. Our SERVPRO professionals are highly experienced with mold removal tactics. They can begin implementing critical remediation steps as soon as possible to limit the movement of active colonization in the building. Some of the mold removal options our team uses include:

  • Surface sanding
  • Soda blasting
  • Antimicrobial cleaning
  • Controlled demolition

Can Black Mold Removal Include Odor Elimination for Great Falls Schools?

Another potential obstacle for remediators after mold damage in Great Falls schools and businesses is a harsh, musty odor. Active colonization can emit formidable smells which require potent cleaning products and powerful deodorization tools to overcome. We can utilize foggers, hydroxyl generators, and air scrubbers to reduce and remove these odors in large facilities.

Mold damage can be a difficult situation that property management should address as soon as possible. Our SERVPRO of Helena & Great Falls remediation team can mobilize quickly with these emergencies to help. Give us a call today at (406) 458-6008.

Can SERVPRO Overcome Flood Damage in Great Falls with Water Removal Services?

5/3/2021 (Permalink)

a flooded laundry room Regardless as to why flooding occurred, water removal is essential. Call us at (406) 458-6008 for effective water removal and remediation services.

Standing Water Can be a Threatening Condition After Flooding in Great Falls Houses

Flooding is not an uncommon scenario for homes and businesses in the area, making the fast response of SERVPRO professionals vital to protect the property and its contents. Our Great Falls team works to begin flood restoration and mitigation services as soon as possible.

What Tools Are Ideal for Water Clean Up in Great Falls?

Flood damage for Great Falls homes often requires water removal services first before other flood restoration efforts can begin. Basement flooding cleanup starts by removing any surface pooling, which can be more complicated and involved than clean water removal. Because of floating debris and solids in floodwater, only specific extraction tools our SERVPRO team uses can be effective. Some of these include:

  • Trash pumps
  • Truck-mount extractors
  • Wet vacuums

Because of how quickly flood damage can spread in area homes, extraction and debris cleaning is critical. Our SERVPRO of Helena & Great Falls team is ready to help 24/7 at (406) 458-6008.

How Can SERVPRO Overcome Bound Water in Materials of Your Great Falls Home?

4/28/2021 (Permalink)

a woman holding buckets to catch water falling from her ceiling Burst pipes behind walls can make water damage that much harder. Contact team SERVPRO to investigate the situation and remediate the damage.

Burst Pipes and Leaks Can Lead to Water Trapped in Building Materials of Great Falls Properties

Because so many potential causes for water damage exist in area homes and businesses, water clean up is among the most common service callouts our SERVPRO team receives. We offer fast and reliable service to begin mitigation work in these situations, showcasing years of experience that our restoration team has for water damage remediation. Water disasters of varying types present unique obstacles for restorers, so establishing the kind of damage and the necessary restoration and recovery steps as soon as possible is critical to help with:

  • Burst pipes
  • Ceiling leaks 
  • Basement flooding
  • Emergency services water damage 
  • Flood restoration
  • Water damage remediation 

Water Removal Services for Standing Water Concerns

After burst pipes, ceiling leaks, and other types of water damage in Great Falls homes, water removal services are necessary. Often, professionals cannot calculate the full extent of a disaster's damage until surface water concerns are addressed by responding technicians from our SERVPRO team.

There are numerous machines and instruments in our recovery inventory to efficiently remove pooling water and begin subsequent water clean up and flood restoration, including truck-mount extractors, electric submersible pumps, trash pumps, and wet vacuums. Specialty weighted extractors and carpet wands can also help to prevent trapped water from becoming bound.

Drying Tools for Appropriate Water Clean Up

There is no mistaking that drying is among the most important steps to overcome water damage, which can also happen in several ways. Bound water can be a challenging obstacle for responding technicians, primarily because the composition of the affected material begins to degrade and deteriorate at this stage. Axial and centrifugal air movers directed at impacted surfaces can promote surface drying and evaporation. However, more direct measures are often necessary to overcome trapped moisture and water beyond these visible points.

The Injecti-Dry system and other positive and negative pressure systems work to infuse warm, dry air into structural cavities to promote evaporation and better protect exposed materials. The objective of using this multi-hose system and directly blasting air into these cavities is to reduce the need for tear-out and reconstruction.

Water Damage Repairs and Controlled Demolition

Despite the efficiency and efficacy of drying tools and devices to promote evaporation in structural cavities, there are circumstances where too much damage and degradation has occurred. Our general contractor license allows us to complete multiple water damage repairs and reconstruction services your home might require. Beginning with controlled demolition to remove ruined materials, we can begin reconstruction and build-back as soon as water clean up completes.

Bound water can often only get resolved by removing and replacing drywall, flooring, and other affected building materials. Between our general contractor license and our highly experienced Water Restoration Technician (WRT) team, you can count on SERVPRO of Helena & Great Falls to help. We are available 24/7 at (406) 458-6008.

How Can SERVPRO Remove Smoke Odors from Great Falls Homes?

4/1/2021 (Permalink)

a fire damaged roof Home damaged by a fire? Our SERVPRO team is standing by with fire damage remediation equipment.

Fire damage restoration in Great Falls hinges on appropriate cleaning and deodorization tactics

We appreciate how fast fire and smoke damage can spread through fire damaged homes and mobilize quickly after these emergencies to help. Often efficient mitigation and emergency services can limit the irreparable damage and destruction that post-fire effects can cause.

  • Fire damage restoration
  • Fire damaged homes
  • Smoke remediation
  • Fire and smoke damage

How Can Smoke Remediation Help Fire Damaged Homes in Great Falls?

The need for smoke remediation after fire damage in Great Falls homes and businesses is often universal.

Between partially combusted fuels that generate smoke and soot particles coating surfaces in the damaged portions of the property to lingering odors, we have multiple tools and products explicitly designed for remediating, neutralizing, and cleaning smoke damage and soil.

Regardless of how damaging a fire might become, our SERVPRO of Helena & Great Falls team has extensive training and experience in making it “Like it never even happened.” Give us a call anytime that you need us at (406) 458-6008.

Can SERVPRO Handle All Aspects of Complicated Water Mitigation and Asbestos Abatement in Helena?

3/29/2021 (Permalink)

Handwritten letter on notebook paper We love hearing from our customers!

SERVPRO Streamlines Water Damage Cleanup and Hazardous Material Remediation Much to Our Customer’s Relief

The types and intensity of a Helena homeowner’s water emergency services requirements vary with each scenario. SERVPRO’s commitment to speedy service from highly-qualified licensed and certified technicians enables us to provide wrap-around strategies that:

  • Minimize the disruption caused by the event
  • Avoid the need to hire several contractors
  • Ensure the tasks completed meet or exceed all applicable rules and regulations

How Does SERVPRO Respond to a Helena Resident’s Request for Water Damage Help?

Let one of our valued customers answer this  question with a recent testimonial:

Dear Jesse,

I’m writing this letter to let you know how much I have appreciated the wonderful service that Josh Wittenberg and Josh Forrest have provided. From the morning they arrived, they have been hard-working and so very courteous. I have so appreciated their work ethic and their attention to detail as they worked to clear up and clean up the water mess in my home. I also appreciated their sensitivity to the stress I was under. SERVPRO is fortunate to have these two fine employees and I was fortunate to have them at my house to solve my problem.

Sincerely Mary S.

P.S. Nathan M and Logan from Helena did a wonderful job on asbestos abatement today (March 16th). They were also so courteous, friendly and hard working.

What Resources Does SERVPRO Call Upon to Deliver Comprehensive Water and Asbestos Abatement?

Helena water emergencies demand workers complete proper training from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and evidence an exemplary work ethic. Compassion for the worry and fear experienced by customers is a must. The team responding to Mary S’s disaster illustrates the certifications, skill, kindness, and dedication of our crew chiefs and workers.These gentlemen brought a wealth of knowledge and experience to this job with their IICRC certifications as

  • WRT (Water Restoration Technician)
  • OCT (Order Control Technician)
  • CCT (Carpet Cleaning Technician)

Advanced training and certification from the state also allowed a smooth transition to the needed asbestos remediation. The crew members hold Montana Project Contractor/Supervisor Certificates for Asbestos Abatement, so discovering hazardous asbestos-containing materials did not delay or slow the completion of the project.

No matter what unexpected issues occur, SERVPRO of Helena & Great Falls has the workforce prepared to take your water restoration challenge from start to finish. Call (406) 458-6008 to ensure your water damage remediation is in our capable hands.

How Does Containment Help Overcome Helena Water Damage?

3/26/2021 (Permalink)

a man and a woman holding buckets to catch water falling from the ceiling Water damage cleanup needs to happen very fast. Team SERVPRO is standing by with the water removal equipment and the know how.

Water mitigation and containment work to prevent irreparable damage to Helena area businesses during restoration.

Mitigation can be one of our restoration team's vital efforts after a water disaster, namely to remove any surface water concerns or trapped moisture in sensitive materials. The less these potential situations exist, the faster the later cleaning and drying goes. We can help with:

  • Water damage remediation
  • Flood restoration
  • Basement flooding
  • Emergency services water damage
  • Ceiling leaks
  • Burst pipes

How Can Water Damage Remediation Work for Your Business?

Our technicians' prompt response plays a critical role in the flood restoration and emergency services water damage for Helena businesses we can implement.

Remediating and cleaning up after these disasters can require multiple tools in our recovery inventory but hinges most on appropriate containment when possible to keep your business going when water damage restoration gets underway.

Because water damage can spread so quickly, the 24/7 response of our SERVPRO of Helena & Great Falls team can keep you going. Give us a call anytime at (406) 458-6008.

Why Should Asbestos Cleaning Be Professionally Done in Helena Homes?

3/21/2021 (Permalink)

yellow caution tape that says danger asbestos Was asbestos found in your home? Contact our certified team for more information about asbestos cleaning.

Asbestos can be a highly hazardous material for your Helena home that requires immediate attention and careful removal.

Why Should Homeowners Seek Professional Asbestos Abatement?

Our SERVPRO team trained professionals on our roster for asbestos cleaning in Helena homes to meet the demand for a reputable removal contractor for our vast service area. Because so many Montana homes were constructed before the 1980s, many common building materials and insulating elements were partly or wholly asbestos-based.

Some of these include:

  • Roof shingles
  • Vinyl flooring and mastic
  • Textured paint
  • Heat-resistant materials
  • Air duct coverings
  • Attic insulation

This carcinogenic substance can be hazardous to those directly exposed, and once fibers exist in an environment, they can become a long-term threat to the property. Once testing confirms that asbestos exists, our team can:

  • Establish work zones 
  • Begin air filtration
  • Remove necessary materials
  • Safely and legally discard them 

Containment Protocols to Protect Occupants of Your Helena Home

Containment is a vital aspect of asbestos cleaning in Helena. Not only do physical barriers need to be installed with thick plastic sheeting, but pathways that could allow fibers to travel to other areas of the property must get sealed off as well. These pathways include:

  • Vents
  • Registers
  • Doorways

Preventing the movement of potentially carcinogenic asbestos fibers begins with ensuring the HVAC system is shut down not to agitate work zones our SERVPRO team has established. These sealed construction zones allow better regulation of fibers and hazardous particulates with HEPA vacuums and air filtration equipment regularly used in conjunction with wet demolition.

Asbestos Cleaning and Removal in Your Helena Household

Once a thorough inspection has been conducted in the property and work zones have been established, our contractors understand the specific materials that must be removed and the potential risks of agitating these surfaces. The demolition process can widely spread fibers and asbestos particles when proper containment methods are not instilled. We meticulously and carefully remove problematic materials using wet strategies and bagging methods to reduce contamination. HEPA-filtration products can be instrumental in capturing possible circulating fibers from posing health effects. Some of these tools in our inventory include:

  • Negative pressure machines 
  • Air scrubbers
  • Hydroxyl generators

Appropriate Handling and Discarding of Hazardous Materials

Asbestos cleaning requires intricate removal practices that reduce the spread of harmful carcinogenic particles. Wet tactics can keep known ACBM products and materials damp to reduce the circulation of fibers. The appropriate handling of these materials protects your home and our abatement professionals while transporting it to a facility for elimination. We abide by state and federal regulations for the handling and specific disposal of hazardous materials.

Final Asbestos Cleaning in Your Helena Residence

Our SERVPRO team does not stop at discarding hazardous materials removed from your home. An asbestos abatement project is not complete until the work surfaces have been reinstalled, and any surfaces not involved with controlled demolition and calculated removal get cleaned with wet products, and the full exposure area has been thoroughly filtered using HEPA products and air quality control measures. We ensure that we have met the appropriate guidelines and criteria in the removal process before deconstructing containment barriers. 

If you suspect aging materials in your home might contain asbestos, let our SERVPRO of Helena & Great Falls professionals help clean and restore these hazardous conditions. We are available 24/7 at (406) 458-6008.

Why Is Drying So Vital After Mold Damage?

3/1/2021 (Permalink)

Drywall removed to exposed studs; mold damage showing Don’t let you home become a moldy oldy. Call SERVPRO to remediate your mold damage.

SERVPRO Helps Prevent Mold Regrowth 

Mold spreads quickly throughout your home. One patch of mold can easily produce microscopic spores that enter the air and drift throughout your house, looking for a new place to set up camp. 

SERVPRO understands that when it comes to mold damage in Great Falls homes, we cannot wholly prevent the mold from coming back. The fungus is always present in nature, which means it can continually re-enter your home.

However, we can make it harder for mold to regrow, and one way to do that is by thoroughly drying the affected area. Mold needs several things to grow, including an organic food source, the correct temperature, and moisture. Our drying process includes:

  • Regular and accurate readings so we can assess the situation.
  • A professional drying plan tells us where to place fans and air movers for maximum effect.
  • Use of dehumidifiers to reduce air moisture levels.

We can dry the walls and floors, behind baseboards, crawl spaces and attics, and even personal belongings such as furniture and linens.

For professional mold damage help, call SERVPRO of Helena & Great Falls at (406) 458-6008.

What Happens to Wooden Furniture After Flood Damage?

2/22/2021 (Permalink)

SERVPRO restoration equipment inside of We are equipped to restore your storm damage. Call us today!

SERVPRO Helps Protect Your Belongings 

When a storm brings flood damage to your home, one of the biggest concerns is how to rescue any water-damaged furniture. Unfortunately, it does not take long for water to seep into furniture and cause problems. Thankfully, SERVPRO is here to help. 

If you are worried about flood damage in Great Falls, it is vital to call us immediately. Water can damage furniture in several ways:

  • Wood can swell and warp as it absorbs moisture.
  • Upholstery can be left with stains.
  • There is a risk of wood cracking during drying.
  • Wet wood and upholstery provide a breeding ground for microbes.

SERVPRO uses moisture meters, probes, and hygrometers to measure moisture and humidity while drying your flood damaged furniture. Proper readings mean we can tweak the drying process to suit the furniture and minimize the risk of cracking or permanent damage. We can also apply anti-microbial and odor eating treatments to restore furniture “Like it never even happened.” 

If you need help rescuing your furniture from flood damage, call SERVPRO of Helena & Great Falls at (406) 458-6008.

Do You Need Help with Water Removal in Helena?

2/15/2021 (Permalink)

SERVPRO tech standing in front of Action Heroes picture Our action heroes are standing by and ready to restore your water damage.

SERVPRO Helps Protect Helena Businesses from Water Problems

Helena is one of the least populated state capitals in the United States, with just 28,190 people. The size makes Helena the perfect city for a relaxing vacation. There are plenty of activities for all the family, including shopping and restaurants. Yet the town is small enough that you are never far from a view of Montana's big skies and rugged landscapes.

Helena grew to prominence during the gold rush. During the mid-nineteenth century, so many people flocked to the area around Alder Gulch and Grasshopper Creek that the local government created a whole new site and called it "Montana." Helena started life as a small camp named Last Chance Gulch. However, some of the townspeople thought the name was too crass, especially as the base was rapidly becoming a thriving small town. A group of seven townspeople met to discuss the town layout and plan its future – and they gave it the name Helena.

The gold rush brought good fortune to the town. There were around millionaires living there by 1888, more per capita than anywhere else. In today's figures, Helena's wealth would be in the billions. The freely available wealth directly contributed to Helena's stunning Victorian architecture, including a vast, imposing cathedral and a very striking state capitol building.

Helena continued to thrive beyond the nineteenth century, and nowadays, it houses many government departments. It is popular with those who want to get close to nature and offers everything from hiking and skiing to white water rafting and hang gliding.

Enjoy the Arts in Helena

Among its many other attractions, Helena has a great arts scene. If you are seeking a cultural encounter, you might like to check out: 

  • The Holter Museum of Art features a range of fascinating modern art exhibits. It aims to foster healing through art, and it hosts regular exhibitions, classes, and talks to encourage residents and visitors to immerse themselves in the arts.
  • Grandstreet Theater is one of the most prominent community theaters in Montana. Grandstreet performers have been putting on excellent shows for over forty years, and the theater is staffed entirely by volunteers. They also run a renowned young person's theater program.
  • The unusually named 1+1=1 Gallery started life as a tiny pop-up art gallery and now has a brick and mortar space. The gallery features painting, sculpture, ceramics, and furniture by local artists and holds all-age art classes and gatherings.

How can You Protect Art Before Water Removal?

Anyone who has a gallery or theater knows that water can wreak havoc with canvas, paper, and costumes. SERPVRO is sensitive to the local arts community's needs and understands that fast action is a must for water removal. 

If you need water removal, there are some things you can do while waiting for our teams:

  • Remove printed and painted materials from rugs and carpets to prevent bleeding onto the floor coverings.
  • Wipe down any surfaces that are not at risk of color bleeding, such as metal and wooden furniture, and some sculpture and ceramics (use good judgment here.)
  • Place aluminum foil under furniture legs if you can (you might also do this for display tables and cabinets if they are not too heavy.)

If you need help with water damage in your business, contact SERVPRO of Helena & Great Falls at (406) 458-6008.

Structural Fire Damage in Helena?

2/1/2021 (Permalink)

a burned picture frame among more burned rubble Call SERVPRO of Helena & Great Falls today at (406) 458-6008 if you need help with professional fire damage restoration.

If a Fire Starts in Your House in Helena, Call SERVPRO

Every year, structural burns account for a large percentage of residential insurance claims. The most common cause of blazes is cooking mishaps. Once the flames ignite, the smoke coming from it can travel through your home and cause several other issues.

During many fire damage projects in Helena, our technicians find that smoke causes issues, including residue-coated surfaces and unpleasant smells. To completely restore your structure after it suffers from smoke damage, our SERVPRO team can take the following measures:

  • Removal of Residues: Depending on the surfaces that got affected, we can use water-based solutions or dry methods to clean off of your walls, ceilings, or contents.
  • Fogging Procedures: If burnt aromas are still prevalent after all surfaces have been cleaned, then we can utilize either an Ultra-Low Volume (ULV) or thermal fogger that dispenses deodorants into the form of a mist or fog.
  • Ozone Generation: We can also use a machine that dispenses O3 into the air that oxidizes malodor molecules.

If you ever have a cooking mishap and a fire starts inside your house, call SERVPRO of Helena & Great Falls at (406) 458-6008.

Problems with Water Damage in Great Falls?

1/29/2021 (Permalink)

a SERVPRO parked in a driveway Water damage? SERVPRO is prepared with restoration equipment and experienced technicians. Call us today!

SERVPRO Can Provide Water Damage Restoration Services in Great Falls

There are many instances where your property can suffer from moisture entering your dwelling. An appliance such as your water heater could malfunction and leak water into your structure. Or, a water pipe leading to your refrigerator ice machine could weaken and leak over time.

If you ever suffer from water damage in Great Falls, a professional restoration company like SERVPRO can help. When dealing with water-related issues on your property, we can take the following steps to complete the restoration process:

  • Inspection/Hazard Mitigation: The first step we take upon arrival at your residence is to figure out where the water went and to mitigate any potential safety hazards before work begins.
  • Extraction: Since water is easier to remove while it is still a liquid, we can use heavy-duty extractors to extract moisture from your contents and building materials.
  • Applied Structural Drying: We can set up a combination of air movers and dehumidifiers to speed up the natural evaporation and drying process.

For fast 24/7 service, call SERVPRO of Helena & Great Falls at (406) 458-6008.

Storm Damage Could Strike in Great Falls

1/24/2021 (Permalink)

someone pulling up carpet that is soaked from storm damage Contact SERVPRO of Helena & Great Falls today at (406) 458-6008 for help with professional storm damage restoration.

Call SERVPRO for Storm Damage Restoration in Great Falls

Great Falls, Montana is located in the northwestern part of the state and has an estimated population of a little less than 60,000 people. Between the years 1950 through 1970, Great Falls was the biggest city in the state before getting surpassed once the city of Billings grew large. The town was the second-largest city in Montana until it was passed up by Missoula in 2000.

Great Falls History

For many years, the region has been inhabited by several Native American tribes, including the Blackfeet, Salish, and the Little Shell Chippewa tribe's headquarters. The first known Caucasian visitors of the region were the group on the Lewis and Clark Expedition. A series of waterfalls located on the Missouri River drove the expedition group to the area as well as other explorers in the 19th century.

After the Lewis and Clark team made their way through the region in 1806, it would be quite sometime before the Native Americans living on the land saw more explorers. In 1822, explorer Jim Bridger reached the region on a fur trapping expedition. He returned to Great Falls with Major Andrew Henry with hopes to find animals to trap in April of 1823. However, the trapper's expedition was cut short when they were attacked by members of the Blackfeet tribe at their campsite.

Over the next few decades, the area would see a handful of explorers traversing the region. Then in 1880, businessman Paris Gibson visited the area looking for opportunities. The series of waterfalls located on the Missouri River attracted Gibson to the site because he envisioned an industrial city powered by hydroelectric generators.

Gibson returned to the site in 1883 with his friend and railroad tycoon Robert Vaughn who wanted to invest in the city and make it a hub for the railroad. The two businessmen, along with surveyors, platted the town and founded it that same year. The town was named Great Falls due to the five waterfalls in the area, and its first post office opened in 1884.

The Glorious Waterfalls

  • The Great Falls/Ryan Dam: The dam was built on the enormous 80-foot waterfall in 1915, and it now stands 148 feet tall with the dam.
  • Crooked Falls: This waterfall is about seven miles away from Great Falls, and it flows over an irregular shelf that is about 19 feet high and 300 yards across.
  • Rainbow Falls/Rainbow Dam: Captain Lewis called the waterfall "a cascade of about fifty feet perpendicular" in his journal.

SERVPRO Can Provide Storm Damage Restoration Services in the Great Falls Region

During the winter, problems with storms are still prevalent in the Great Falls region. Winter storms can bring about their own problems with excessive wind and snow. Snowy weather can cause ice dams to form on your roof or your pipes to freeze and burst.

Our technicians at SERVPRO can offer the following to help you with your storm-related issues on your property:

  • Fast, 24/7 Service: Our technicians are available all of the time, and we can arrive at your residence shortly after your call.
  • Highly Trained Team: All of our crew is certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) program.
  • Advanced Technology: We have access to the industry's most industrially advanced equipment, including our testing instruments, extraction, and drying tools.

Call SERVPRO of Helena & Great Falls for all of your storm-related damage needs. You can call us 24/7 at (406) 458-6008. 

Enjoy Transformative Music in Great Falls

1/4/2021 (Permalink)

A white background with musical instruments. Starting the new years off with music, sounds like a great idea. Go out and enjoy the Great Falls Symphony.

Great Falls Residents and Visitors Can Have an Excellent Experience at the Great Falls Symphony

You now have an excellent opportunity to enjoy live music at the Great Falls Symphony. The symphony is proud to present Virtuoso, Rossini, Farrenc, and Beethoven. Besides, Great Falls Symphony’s own Dorian Antipa can impress attendees on the showy and virtuosic Bassoon Concerto by Rossini. The symphony occurs on January 16, 2021, between 3:00 PM and 7:30 PM at the Mansfield Theater, 2 Park Drive South.

The event’s organizer is the Great Falls Symphony Association, and its mission is to infuse cultural vibrancy into the local community through transformative education programs and music events. The association adds value to the community by offering beautiful and outstanding human emotional expressions with all music events and programs.

SERVPRO of Helena & Great Falls is happy to welcome you to the Great Falls Symphony. If there is water damage in your Great Falls residence, we are the most suitable company to hire. Our technicians are certified, and we have state-of-the-art tools for restoring water-damaged homes. Call us any time at (406) 458-6008.

A Fast Restoration Response When Fire Damage Occurs in Helena Properties

12/18/2020 (Permalink)

A home with a fire burning. SERVPRO of Helena & Great Falls has your Helena properties covered inside and out. Call us today if you have any issues.

SERVPRO Technicians Provide the Residents of Helena With Professional Fire Damage Restoration Services to Make it “Like it never even happened.”

During the Montana gold rush, Helena was founded as a gold camp and established on 30th October 1864. The gold rush turned Helena into a wealthy city since it hosted over 50 millionaires by 1888. The wealth accumulation contributed significantly to the city’s elaborate Victoria architecture.

According to the 2010 census, the city hosted a population of about 28,190. That made Helena the fifth least populated city in the U.S but the sixth most populated city in Montana. According to the 2019 Census Estimate, the city’s population grew to 81,653.

The History of Helena

Various indigenous people inhabited the Helena area. The Indian Creek and McHaffie sites show evidence that over 10,000 years ago, people who practiced the Folsom culture occupied the area. Native people, including the Blackfeet and the Salish visited the area during nomadic rounds 300 years ago before introducing horses.

In the early 1800s, British Canadians and Europeans began arriving in the area to work along the Missouri River, searching for fur-bearing animals, including beavers.

In the early 1860s, gold strikes in Idaho Territory attracted many immigrants. They inaugurated major gold rushes in 1862 and 1863 at Grasshopper Creek and Alder Gulch, respectively. The area’s population grew so fast that in 1864, the federal government came up with a new territory called Montana. Miners went on looking for new gold discoveries, and on 14th July 1864, the Four Georgians discovered gold in the Prickly Pear Creek. That led to the founding of a mining camp, which was along a creek in an area known as “Last Chance Gulch”.     

The population of the camp had grown to over 200 miners by fall. On 30th October 1864, seven men met to:

  • Name the town
  • Approve the street’s layout
  • Elect commissioners

Tomah was the first suggestion since the committee thought the word connected to the locals who were Indians. Since the committee held the meeting a day before Halloween, names such as Squashtown and Pumpkinville were nominated. Other suggestions involved naming the community after several towns in Minnesota like Rochester and Winona. That was because several settlers came from Minnesota.

At last, a Scotsman, John Summerville, came up with the name Helena. The name was in honor of Helena Township, Scott County. That caused an uproar from other committee members. The name’s pronunciation varied until 1882, when the pronunciation HEL-i-na became dominant.

Captain John Wood surveyed the city for the first time in 1865. Helena’s original streets followed the paths of miners making Early Helena city blocks in various sizes and shapes.

The wealth boom of the city

In 1888, experts estimated that 50 millionaires resided in the city, which was more millionaires per capita compared to any other city across the world. The millionaires had made a fortune from gold. During this period, experts estimated that around $3.6 billion was extracted from this area. Among the most popular placer deposits in Western, the U.S is the Last Chance Placer.

The significant accumulation of wealth in the city led to the development of fine residences. The Victorian neighborhoods and the ambitious architecture in the city reflect the gold years. Miners in the area also attracted the development of the red-light district. Josephine Airey “Chicago Joe” was among the most popular local madams who built a successful business empire in 1874. She was among Helena’s most influential landowners.

Since 1875, the city has been the capital of Montana Territory and, in 1889, the state of Montana. In 1892 and 1894, referendums were held to determine the capital of the state. Helena remained the capital. Until the census held in 1900, Helena was the most populated city in Montana.

The city’s economy

The city has maintained a long record of economic stability. This is because it has been Montana’s state capital and been founded in an area rich in lead deposits and silver. However, the city’s economy is growing slowly. Its capital status has turned it into a major center of activities. The city’s median household income is $50,889, according to the Helena Area Chamber of Commerce. In 2013, the city’s unemployment rate stood at 3.8 percent, which is about 1.2 percent lower compared to the rest of the state.

The training facility for the Montana National Guard, Fort William Henry Harrison, which is located outside the city, contributes significantly to the city’s economy. The facility also hosts the Fort Harrison VA Medical Center, which employs many city residents. 

Fire incidents in Helena

The average number of fire incidents that occurred in Helena from the years 2002 to 2018 and reported to the National Fire Incident Reporting System (NFIRS) is 145 per year. The highest number of fires reported in the area is 82 in 2002 and 211 in 2007. When examining fire subcategories, the most reports belonged to structure fires (35 percent) and outside fires (48.3 percent).

A notable wildfire fire occurred east of Helena in October 2020, damaging two grain bins and burning about seventeen acres before firefighters contained it. Fires are devastating incidents, and they can severely ruin homes. After a fire, reassurance comes from hiring experts who can restore the affected property to its preloss condition.

What restoration services do SERVPRO technicians provide in fire-damaged properties?

When the unfortunate happens in your property, the extent of the damage can be a nightmare and too disruptive. Most property owners feel a sense of relief after the fire department combats the flames, and everyone is safe. However, secondary fire damage in your Helena residence can begin in less than 24 hours. Thankfully, the restorers from SERVPRO have decades of experience and high skills in dealing with fire damage.

During the restoration process, our technicians can:

  • Inspect the affected area thoroughly to note the intensity of the damage and if any water damage occurred when the flames were extinguished.
  • Removal of damaged items from the property - We pack out any salvageable items and take to our off-site facility for restoration.
  • Protecting the property from harsh climate and intruders by boarding up any openings on the roof or walls
  • Water damage restoration and thorough drying - We extract all the water from fire-fighting efforts and dry the property even in hard to reach areas.
  • Smoke and soot damage restoration - Our restorers remove tarnishing caused by corrosive byproducts and smoke residues using advanced cleaning products.
  • Cleaning and disinfecting the entire property - We clean all affected areas thoroughly without causing more damage.    

When a fire incident occurs in your property, do not wait long. Contact SERVPRO of Helena and Great Falls to repair all kinds of fire damage both inside and outside your property. Talk to us today at (406) 458-6008. 

Enjoy the Daybreaker Live Event With Friends and Family in Great Falls

12/18/2020 (Permalink)

Two women dancing in a room. Sometimes dancing in your home is the best medicine of happiness.

Joining Other Great Falls Residents in it is the Season to Dance Online Event.

Staying at home or spending hours in the office every day can make one’s body feel weary. Dancing, on the other hand, can help you feel fresh and ready to face the holidays with a bigger smile. The American Association of Retired Persons (AARP) and Daybreaker Live, a wellness community present Tis the season to Dance, an online event held on December 19th 2020.

Since the holidays are a great time to give back to the community, AARP is making tickets free. Therefore, attendees should get ready to:

  • Feel the human connection
  • Practice Joy
  • Move with reckless abandon.

Attendees should expect the event organizers and Karine Plantadit to follow through with the DOSE yoga joy practices. This can help them in self-reflection and rejuvenation. This is the last 2020 dance. Therefore, use these two hours to replenish your natural high. 

SERVPRO of Helena and Great Falls welcomes you to the Tis the Season to Dance event. If storm flood damage has occurred in your Great Falls property, make sure you contact professional restorers immediately to avoid costly repairs. Talk to us today at (406) 458-6008. We’re Faster To Any Size Disaster.  

Story Time Fun For Your Little Ones In Helena This December

12/1/2020 (Permalink)

front view of box truck cabin in background The SERVPRO service vehicle can grapple with any type of water damage to your Helena property. We have the toys and equipment to get it done!

Lasso The Moon Toys In Helena Invites You To A Story Time Session

Downtown Helena is a charming and character-filled area that features a pedestrian walking mall so you can shop in peace and enjoy a stroll. Lasso The Moon Toys is Helena’s specialty toy store, with unusual toys for children of all ages. They also offer regular story sessions.

  • Join Pam every week for storytime.
  • Each week has a different theme.
  • Some weeks also feature a guitar sing-along.

All sessions are free, though kids might want to bring some pocket money to spend. Sessions are every Saturday at 11:00 AM.

Storytime with Pam is best suited to little ones aged between 1 – 8 years old.

We all hope that our homes will not suffer a leak or water damage while we are out at a fun event. However, sometimes appliances will malfunction, or pipes will burst. If this should happen to you, call SERVPRO of Helena & Great Falls at (406) 458-6008 for help with water damage repair.

Enjoy Painting, a Drink, and Good Company In Helena This December

11/23/2020 (Permalink)

SERVPRO fire wrapped truck SERVPRO can cleanup the fire damage from the misbehaving fire pit at the Helena area Holter Museum

Holter Museum of Art Invites Artists of All Abilities In Helena To Join An Evening Of Creativity

Are you itching to unleash some creativity this winter? Come join the Holter Museum of Art for their popular “Corks and Canvas” group this December. Enjoy a painting extravaganza where you can meet other artists and paint to your heart’s content while enjoying a seasonal beverage.

  • The winter edition Corks and Canvas will be held behind the museum, so wrap up warm!
  • There will be a fire pit to fight the chill.
  • Enjoy mulled wine while you paint.

The first drink is on the house! Subsequent beverages are $4 for beer and $6 for wine. The event costs $40 for members and $45 for non-members and runs from 6:30 – 8:30 PM.

A fire pit is a beautiful way to stay cozy outdoors in the winter months. Do be careful of the fire risks, though – make sure your pit is well protected and sparks cannot blow into flammable materials. For help with fire damage repair, call SERVPRO of Helena & Great Falls at (406) 458-6008.

Enjoy The Beauty of Waterfalls In Great Falls

11/14/2020 (Permalink)

SERVPRO van parked at house with mountains around Great Falls may cause water damage? Maybe, be safe and call SERVPRO for cleanup and restoration to your property

When Great Falls Weather Threatens Water Damage, SERVPRO Is Ready To Help

Great Falls is the County Seat of Cascade County, Montana. This city of 58,434 people is located near some breathtaking Montana scenery, including the series of waterfalls from which it takes its name.

Great Falls is also known as The Electric City due to the presence of a hydroelectric dam on each of the five waterfalls that make up the Great Falls.

Paris Gibson visited the area in 1883 and immediately saw the potential for a bustling and industrial city, thanks to the falls' presence, which he knew engineers could harness using hydroelectric dams. He returned with a friend later that year to plan a settlement. Great Falls started out tiny, with just a handful of houses, a flour mill, and one store. However, by 1885 the town had expanded to include a post office, bank, school, lumber yard, and a newspaper, the Great Falls Tribune (known back then as Sun River Sun.)

Great Falls boomed, quickly becoming prosperous, thanks in part to investment from smelting operations, railroads, and of course, hydroelectric companies. Great Falls even boasted the world's tallest chimney for a while, thanks to the B & M smelter stack, which in 1908 measured 154 m tall.

The Majesty of the Great Falls Area

The Great Falls for which the city is named was discovered by expedition leaders William Clark and Meriwether Lewis in 1804. The then-president, Thomas Jefferson, wanted to send an expedition to explore the area as part of the Louisiana Purchase. He tasked Lewis and Clark with mapping out the Missouri River's course and studying the area's geology, terrain, flora, and fauna. He also asked them to establish if there was a river route to the Pacific Ocean.

Their first sight of the falls had a powerful effect on Lewis, who wrote in his journal that the falls were "the grandest sight I ever beheld," adding that "I saw the spray arise above the plain like a column of smoke."

The name Great Falls refers to five individual waterfalls on the Missouri River:

  • Great Falls itself is the waterfall first seen by Captain Meriwether, who described its impressively loud roaring as "too tremendous to be mistaken for any cause short of the great falls of the Missouri." Thanks to the addition of the Ryan Dam, the falls are an impressive 45 meters tall.
  • Rainbow Falls cascades, straight and impressive, beside the Rainbow Dam, which was added in 1901.
  • Black Eagle Falls is the closest waterfall to the city itself, located about 4 KM above Rainbow Falls. Black Eagle was the first waterfall to be dammed by the Black Eagle Dam in 1890. Today, visitors can appreciate the dramatic vistas and raw power of the thundering water.
  • Colter Falls is the smallest falls in the group, located behind the Rainbow Dam. The falls are now submerged.
  • Crooked Falls cascades over an irregularly-shaped shelf and is the least accessible of the falls. It cannot be reached by vehicle, and there is no dam in place here. If you make the hike up to see Crooked Falls, you will see it just as Lewis and Clark did, untouched by humankind.

Great Falls offers ample opportunity to enjoy the magnificent views around the falls while also taking in everything the city has to offer.

The River's Edge urban trail offers an ideal starting point to explore the area. The trail links together recreational sites, attractions, shopping, and more all along the riverfront in downtown Great Falls. This is a fully paved urban trail accessible to wheelchair users and pushchairs and is very family-friendly. There is ample parking along the route, which is also dotted with multiple benches, restrooms, sheltered picnic areas, and drinking fountains.

There is so much to see and do along the route that you might need to walk it more than once to take it all in! Some must-see stops include:

  • The West Bank Park portion of the trail, which is ideal for bird-spotters.
  • Black Eagle Memorial Island with its historic truss bridge and breathtaking views of Black Eagle Falls.
  • Warden Park Gazebo telescope offers stunning close-up views of the city and its surroundings.

When you are done with the River's Edge trail, be sure to stop by the Ryan Island Park picnic area. The picnic area is close to the Ryan Dam, offering fantastic views of the Great Falls. You can access the park via a suspension bridge that offers unbeatable views. From Mother's Day through Labor Day, visitors can take advantage of the Ryan Dam clubhouse, including cooking and refrigeration facilities.

Flooding Season Can Bring Water Damage In Great Falls

Great Falls has a cold semi-arid climate. Winters are long, and it often snows, while summers bring frequent thunderstorms. The biggest flooding season in Great Falls is mid-late spring when the snow melts and causes runoffs. However, the climate means that flooding is a year-round risk for residents.

SERVPRO Helps Residents Deal With Water Damage

Some homes in Great Falls have extra water damage risk factors:

  • Being on a flood plain.
  • Old or rotted door and window frames that can let in water.
  • Sloped gardens or broken downpipes that encourage water to run toward the property instead of away from it.
  • Poorly insulated pipes that are at risk of freezing and cracking in winter.

Our best advice to residents is to avoid water damage wherever possible. Be aware of flood risks and set up weather alerts on your phone, so you know in advance that a flood or storm is coming. It is also a good idea to waterproof your home as much as you can. Ensure door and window frames are sound, repair any damage to the roof, and make sure gutters and downpipes are clean and working correctly.

In the event of water damage, call SERVPRO as soon as you can. We're Faster To Any Size Disaster, and our dedicated team will arrive within four hours of your initial call. We can help with every aspect of water damage remediation, including pumping out water, drying your home, cleaning and drying your belongings, disinfecting if needed, and deodorizing your home to get rid of musty smells.

For help with water damage, call SERVPRO of Helena & Great Falls at (406) 458-6008.

Montana Battle of the Bands at Helena Civic Center

11/3/2020 (Permalink)

Battle of the Bands logo with navy mountains and a colorful striped background We look forward to watching the Battle of the Bands with our community.

Experience Live Music at the Montana Battle of the Bands Live Concert in Helena

Live music is excellent for the soul, and many incredible bands are looking to win the top spot at the Montana Battle of the Bands taking place at the Helena Civic Center. Do you know who the best band is in the State of Montana? The bands will be voted in by nomination, then gathering to battle it out two multiple stages.

When: POSTPONED
Where: Helena Civic Center, 340 Neill Avenue, Helena, MT
Time: The first band starts at 4:00 pm

Due to local social distancing requirements, each stage is allowed up to 200 people for in-person viewing. The entire show will also be live-streamed for music-lovers at home. Contact the Helena Civic Center to learn more about purchasing tickets to be in the live audience at this event.

The arts, local music, and our community are essential to us here at SERVPRO of Helena & Great Falls. Should you require professional intervention for mold remediation at your commercial location, we have the skilled technicians and proven methods to handle it for you. Call us for emergency remediation, cleanup, and restoration at (406) 458-6008.

Can a Home Recover After Dirty Water Intrusion?

10/30/2020 (Permalink)

flooded floor in room Great Falls Homeowners always rely on SERVPRO for removal of water after plumbing or sewage problems. We're Faster To Any Size Disaster.

SERVPRO Water Cleanup Services Help Great Falls Residents to Overcome Water Intrusion from Unsanitary Sources.

How does dirty water affect water restoration?

Water can enter your Great Falls home from clean or unsanitary sources. A typical example of dirty water could include a sewer backup or a bust in a wastewater supply. There are varying levels of water contamination that can affect your home. Blackwater refers to category three water contamination and could include raw sewage. Greywater may come from exterior sources or wastewater supply lines. These water intrusion types can be tough to clean without professional assistance, and it is crucial to identify affected materials to restore or replace them. A home with category two or three-level water intrusion can be odorous, support the growth of microbial bacteria, viruses, or fungi, and affect your health. Sometimes, water can reside in materials or building assembly and continue to damage your home after the initial intrusion is cleaned.

How do technicians decontaminate a dirty water intrusion?

The goal of water cleanup for your Great Falls home is to return it to a sanitary state. In situations where there are biohazardous substances, technicians must disinfect the area to ensure your family remains safe. An initial layering of disinfectants can help to reduce the potential losses associated with contaminated water. A second treatment is required before applying biocides to the clean surfaces, which can break down microbial organisms. These home areas can be highly infectious, which is why technicians need to wear full personal protective equipment (PPE), including splash goggles, chemical resistant clothing, and respiration apparatus. Generally, non-porous surfaces like tiles or porcelain can return to a preloss condition with chemical cleaning actions.

How are chemical agents applied to water losses in homes?

  • Mixing the correct quantities of an EPA-registered broad-spectrum disinfectant for direct application onto surfaces.
  • Allow the product to remove bacteria or dirt by providing enough dwell time in accordance with the manufacturer's guidance.
  • Maintaining pH levels and the correct temperature within the affected area to ensure that disinfectants are at their most effective.

What are chemical agents used in water restoration?

When dealing with a house with contaminated water intrusion, there are various powerful cleaning agents used to destroy potentially harmful bacteria. To create a safer environment and return your home to its preloss condition, our technicians undergo extensive training in the usage of chemical products. These agents could include antimicrobial chemicals that reduce microorganisms in the water by preventing them from reproducing. Disinfectants and sanitizers are more aggressive methods of killing these microorganisms to return the home to a safe state. Sterilizing agents may sometimes be used; however, these aggressive chlorine-based products can often damage materials and are reserved for exceptional circumstances. After applying chemical agents, we frequently deodorize properties to reduce unpleasant odors from both water intrusion and chemical action.

What are the types of chemical agents used to reduce water contamination?

  • Phenolics have a strong odor but can be useful as disinfectants, antiseptics, and antimicrobials. These can also be misted using an ultra low-volume fogger.
  • Quaternary compounds can sanitize an environment by breaking down micro-organisms at a cellular level.
  • Chlorine can damage materials and be an effective, low toxicity cleaning agent for dealing with stains or soiling in the property.

Why do technicians use different types of disinfectants?

Most chemical cleaning agents reduce or destroy microorganisms that could be making your home unsanitary. However, a typical water intrusion event can contain hundreds of different species of fungi, bacteria, or viruses. A single, multi-use disinfectant kills not all of these species. To ensure that your home returns to a safe and sanitary condition, technicians need to use multiple types of cleaners to capture all potential contamination. In some circumstances, SERVPRO technicians work closely with an industrial hygienist to return a property to its preloss state. Suppose you are remaining in the property during restoration. In that case, we may have to use low toxicity cleaning agents so that you can resume your everyday life during the cleaning process.

What guidance should be followed when using chemical agents?

  • The environmental protection agency (EPA) has federal guidelines for using chemical agents within a home environment.
  • The EPA and state law govern how chemical cleaners are disposed of, with some types unsafe to disperse into waterways or local sewer points.
  • Manufacturer guidelines for the safe dilution, temperature, and dwell times of chemical agents must be followed at all times to avoid secondary damages.

Contaminated water intrusion events can make your home unsafe to live in. Contact SERVPRO of Helena & Great Falls at (406) 458-6008.

Where Can Property Owners Seek Assistance When Flooding Occurs in their Homes After a Storm?

10/28/2020 (Permalink)

model homes in water Our experienced SERVPRO professionals can assist you with every step of flood damage. Call us today.

Homeowners Can Hire SERVPRO Restorers in Great Falls to Mitigate the Storm Flood Damage in their Residences.

After a storm leads to flooding, it is essential to take quick action by contacting professional restorers immediately. SERVPRO technicians can help minimize the loss in your Great Falls property as well as the restoration cost. We are available around the clock to respond to our customer’s emergency call.

What damage can flooding cause?

When flood water leaks into your residence, it can cause severe damage to valuable contents and structures. The longer you ignore the flood damage in your Great Falls property, the more the building materials like drywall and wood can absorb moisture.

Most property owners ignore small flood leaks, which cause major structural damage in the long run. Small flood leaks into your basement or living room from a broken window can also cause severe damage to your wooden floor and valuable contents. It is essential to note that moisture boosts mold spores from dormant to active state of colonization. Mold can cause health issues to the property’s occupants. In addition, the leak can lead to wood rot if ignored for an extended period.

What should I do to ensure safety after flood damage?

We respond fast to emergency calls and begin the restoration process speedily. Our experienced technicians can minimize the damage and get your property to its former glory in a short period.  Before our responders get to the affected property, we advise our customers to:

Avoid walking into the flooded area, especially if the electricity is on.

Wear gloves when handling items in floodwater to avoid cross-contamination.

Shut off utilities in the property, especially electricity and water

Throw away foodstuffs that came into contact with the floodwater.

How can you extract the high water levels in basements?

We use advanced equipment for effective and fast flood water extraction. Floodwater can bring different debris and soil into your property. Therefore, we can use a self-priming trash pump to extract the excess water in your basement. The equipment can pass solids together with floodwater. If we discover that there is water behind walls, we can conduct controlled demolition for easy access.   

Is decontamination necessary?

Floodwater goes through several surfaces such as sewer lines and may tag along with small dead animals. The contamination can cause odors and serious health issues to the occupants. We can use antimicrobial sprays to decontaminate the affected area. Our flood restoration process usually involves:

Water extraction

Decontamination

Effective drying

Deodorization

SERVPRO is a fully equipped restoration firm. We have the training, skills, equipment and manpower required to tackle any kind of flood disaster.

Professionals with state-of-the-art equipment handle flood damage restoration best. Contact SERVPRO of Helena & Great Falls at (406) 458-6008 to restore your property. We can make the flooding incident seem, “Like it never even happened.”

What Should a Helena Homeowner Do with Carpets and Pad After Flooding Incidents?

10/9/2020 (Permalink)

Lifebuoy floating on kitchen SERVPRO of Helena & Great Falls can help you find the right solution when your home floods.

After Flood Damage Incidents at Your Helena Home, SERVPRO Can Help You Decide Whether to Dispose or Save Items

Carpets and pads are highly vulnerable to flood damage. The main problem is their porous nature, which allows instant absorption of water and contaminants. Therefore, the restoration of a house after flooding can be more challenging when carpeted areas are significantly affected. SERVPRO assists homeowners in Helena to complete renovation conveniently in such circumstances.

How do carpets and pad influence the renovation processes?
Our SERVPRO technicians pay special attention when performing flood damage renovation in Helena properties to overcome the challenges posed by tasks such as:
    •    Cleaning and decontaminating carpeted areas
    •    Drying carpets
    •    Carpet and pad removal

A flooding incident can involve different types of water. In case of a severe storm, winds and lightning can cause damage to the roof, allowing rainwater into the building. Alternatively, rising groundwater flowing around the house can find a way inside. The two situations require different restoration procedures since the first case involves clean water, while in the second scenario, the water is highly contaminated.

Does cleaning reverse the effects of flood damage?
Cleaning and decontamination only bear fruit when flooding involves uncontaminated water. In such a case, extracting the water and agitating the surface of the item helps deal with any soiling. As a CCT certified firm, technicians from our SERVPRO branch also utilize specialized carpet cleaning methods such as:
    •    Hot water extraction
    •    Bonnet cleaning
    •    Rotary jet extraction

What happens if items cannot be cleaned?
It is impossible to decontaminate carpets and pad affected by groundwater, so replacement is the only solution. However, the process of removing carpets requires a skillful approach since they cover vast areas. In most cases, there are heavy furniture items placed on top of the carpets. Our technicians simplify the process by cutting the carpet into small strips as we pull it from the floor for easier manipulation. Once removed, we can clean and decontaminate the floor before laying a new carpet.

SERVPRO of Helena & Great Falls can help you find the right solution when your home floods. Call us at (406) 458-6008 to help resolve any issue, “Like it never even happened.”

Why Should Homeowners Seek Professional Help When There’s Flood Damage in Their Homes?

9/22/2020 (Permalink)

"Flooding" Flooding quickly causes flood damage. Contact SERVPRO for water removal and remediation services.

A Professional Flood Restoration Team Helps Dry, Clean, and Disinfect Your Home in Great Falls.

Addressing the consequences of floodwaters in your Great Falls home is a job for a professional crew. Recovering from a flood goes further than extracting water and wiping surfaces clean. Experienced water restoration technicians (WRT) can explain the importance of drying, disinfecting, and deodorizing your home following a flood. Whether your whole house is victim to the debris brought in by the flood, or it’s contained to just one area, rely on the experts for assistance.

In Great Falls, flood damage assistance is available through our SERVPRO crew. Call our 24/7 hotline to access a team of experts who train with industry leaders to provide high-quality remediation services. As we inspect your home to assess the damage, we focus on mitigating your loss and optimizing the resources available to bring your home back to mint condition. With industrial-grade equipment at our disposal, we arrive quickly and jump into action as soon as it is safe to do so.

What is the best equipment to address flood damage?

Our SERVPRO team not only has the latest in technology, but we also have the training and experience to use it. Using an array of water-extracting, deodorizing, and disinfecting techniques, we can complete your home’s restoration within a reasonable timeframe. To do so, our staff may bring some of the following into your home-

  • Truck-mounted and submersible pumps to extract large volumes of water
  • Ultra-Low Volume Foggers to disseminate antimicrobial solutions
  • Industrial dehumidifiers and air circulators to promote water evaporation
  • Specialty equipment such as drying mats to address the drying of specific materials 

Flooding is sometimes inevitable where you live, but how you react to it can make all the difference. When it happens, call SERVPRO of Helena & Great Falls at (406) 458-6008 and let our crew leave your home “Like it never even happened.”

How Should We Respond To Fire Damage At Our Great Falls Hotel?

9/17/2020 (Permalink)

Living Room On Fire Preparing for a fire damage incident before it happens is an excellent way to ensure you can respond correctly.

SERVPRO Can Help You Prepare an Emergency READY Profile Plan for Your Business Ensuring Immediate Bounce Back After an Incident

Hospitality facilities have a greater risk of damage from fires because of various activities that happen there, like the preparation of meals. The large number of people that patronize these facilities also increases the risk in different ways. When there is an incident at your Great Falls premises, you may agonize whether the type of response you choose is appropriate to address any damages and other issues that arise after an incident. SERVPRO can help you explore the likely causes of fire at your facility or offer restoration services when an incident occurs.

What are the usual causes of fire damage in Great Falls hotels?
    •    Faulty heating and cooling systems
    •    Deep fryers and other cooking equipment
    •    Electrical faults
    •    Careless or malicious guests
    •    Laundry equipment

Fires in Great Falls can develop at any time in your facility since there are factors that you cannot control while others remain hidden until they spark a fire. For instance, you have no way of knowing which guests are careless enough to throw cigarette butts on flammable materials or start fires intentionally. On the other hand, lint build-up in laundry dryers, or deterioration of electricity cables, are some of the few unseen problems that can lead to serious fires.

When preparing the Emergency READY Profile Plan (ERP), our SERVPRO technicians can help identify issues that conceal fire hazards. We perform a full assessment of your facility at no cost. During the checks, we can help you identify issues such as wrong material types for exhauster vents in laundry dryers. For example, if your unit has a silver or white vinyl duct hose, we recommend replacement with a metal one since the vinyl one ignites easily.

How can the ERP help bad behavior from guests?
Since spying on your guests is not practical for legal and ethical reasons, you need other ways to address problems in case of bad behavior from your guests. One way the readiness plan can help is by ensuring you detect fires at the earliest stages. Our SERVPRO technicians check whether you have enough smoke detectors in the facility. The standard requirement is to have a detector in each room and along the hallways in every level of the building.

Apart from checking whether the units are installed, we also go a step further to help you ensure they work when the need arises. We confirm whether you check the batteries monthly and whether you replace alkaline or lead batteries at least once every year and the detectors once a decade. Preventive maintenance, such as vacuuming the detectors bi-annually, is also crucial.  Taking such steps ensures quick detection of fires, and when combined with effective fire suppression mechanisms, you can minimize the damage likely to result from actions by your guests.

Does an ERP Plan help after a fire incident happens?
Although the intensity of the fire is the main factor that determines the outcome of an incident, how you conduct the renovation processes can prevent secondary issues or lead to worse outcomes. The emergency ready profile helps by:
    •    Collecting critical information needed to address the emergency
    •    Identifying the chain of command  
    •    Establishing the professional restorer to call after an incident
    •    Providing crucial information such as priority areas and location of power mains

Fast action is the best way to respond to fire damage because even after the flames die down, the property keeps deteriorating. If the incident happens when managerial or other members of staff with authority are away from the premises, it might not be clear what actions are necessary, thus creating the opportunity for secondary damages to develop.  The SERVPRO mobile app identifies the restorer to call and the actions members of staff are expected to take.

Notifying SERVPRO in time allows us to reach the loss site early and thus take preventive steps. For instance, we can help save soiled carpets, beddings, and other fabric materials from severe staining. We can also help save metal or chrome finished accessories such as doorknobs from corrosion by soot and other smoke residues through pre-cleaning and applying protective oil film. When a faster response helps save your items, there are more advantages than just lowered costs. For instance, it can lead to a faster conclusion of the restoration process since there is no need to remove and replace the materials saved from secondary damage.

Preparing for a fire damage incident before it happens is an excellent way to ensure you can respond correctly. Call SERVPRO of Helena & Great Falls at (406) 458-6008 to help prepare a readiness plan. We’re Faster to Any Size Disaster.

Water Intrusion Has Soaked my Carpets, What Should I Do?

9/11/2020 (Permalink)

SERVPRO restoration equipment stacked in storage facility We have the equipment and technicians ready to go to tackle your water damage restoration needs.

SERVPRO in Great Falls Can Mitigate Losses from Water Damage Including Carpet Restoration or Replacement

Is restoring a wet carpet easy?

Homeowners with carpeted properties in the Great Falls area may find restoring or replacing their carpets a challenge. Water damaged carpets in Great Falls can be up to 50% weaker when wet, so extra care needs taken to ensure that you do not inadvertently cause further damage. If there is minor water exposure in a room with plenty of bulky furnishings, it may be more time-efficient to use in-place drying methods- where the carpet remains in place. One of the challenges with wet carpets is that water can soak through to the carpet pad beneath. The padding can break-apart or stagnate without intervention. When removing carpeting, take extra care to detach gently and avoid pulling it to reduce the tearing risks. A carpet should come away from the floor quickly with the right tools and methods.

What equipment is used for removing wet carpets and pads?

The impact of water damage in Great Falls may center on carpets and flooring. SERVPRO technicians carry a stock range of equipment for carpet removal. You may need knee kickers, a stair tool, a seaming iron, and various adhesive material. Secondary gear includes heavy-duty plastic bags and carpet pads, which can be used for transporting wet disposal items from the property. In living room spaces, we may also use PVC pipes to circulate air beneath the carpet while leaving it in-place- a method known as 'floating' carpets.

What other tools should I consider for wet carpet restoration?

  • Pressure washing equipment
  • Duct tape, plastic sheeting, and sliders
  • Low permeance flooring like vinyl may require a perforation roller

Carpet restoration can be a challenge, especially when the carpets are wet. Contact SERVPRO of Helena & Great Falls at (406) 458-6008 for expert assistance.

More about Great Falls.

How Can I Determine if My Great Falls Building Has Mold Growing?

8/24/2020 (Permalink)

mold growing on wall We’re Faster to Any Size Disaster and available 24/7 for emergency response.

SERVPRO Helps Great Falls Business Owners to Address Mold Damage Fast

Mold is present in every home, but if you have excess moisture, then your Great Falls commercial space becomes a breeding ground for mold spores. Even if you think you may have removed one patch, there could be other areas where mold is present. It is critical that you have trained technicians on-site to assess the mold situation so that you can have it cleaned up properly.

How Can I Test for Mold?

To address mold damage in Great Falls, there are mold test kits available at nearby big box stores or local hardware stores. However, SERVPRO highly recommends contacting a certified specialist, such as a Industrial Hygienist, to assess your commercial space rather than spending money on a kit that may provide inconclusive results. From there, our crew can start in with remediation services. This process may include:

    •    Testing and identification of mold infestations
    •    Testing for indoor air quality

SERVPRO is available to help with your cleanup needs once you suspect mold inside your business. It is essential that the areas suspected to contain mold are not disturbed in any way until we arrive. This can cause mold spores to travel through the air, and the potential for health effects multiplies. You should:

    •    Protect the affected area from drafts or breezes
    •    Lower the humidity within the space
    •    Turn off all fans or ductwork to the impacted space
    •    If possible, block off or isolate the area

Cleaning Moldy Areas

Our certified SERVPRO technicians have the necessary training on safely and efficiently handling all potential mold infestations. We arrive wearing the appropriate gear, such as:

    •    Coveralls
    •    Gloves
    •    Goggles
    •    Face masks/respirators
    •    Protective footwear

During the mold cleanup, we utilize dehumidification equipment and air purifiers to achieve our goals. Our team uses EPA-registered cleaning agents and disinfectants to stop mold in its tracks so that your business space is left clean and safe for your employees and guests.

Call (406) 458-6008 today to have SERVPRO of Helena & Great Falls take a look at your mold damage concerns. We’re Faster to Any Size Disaster and available 24/7 for emergency response.

What Restoration Services Can I Expect For My Helena Property?

8/21/2020 (Permalink)

A green SERVPRO van on a white background. No matter what disaster strikes your Helena or Great Falls property, call SERVPRO we will be ready to assist.

SERVPRO offers many professional cleaning, recovery, and restoration services to help your Helena or Great Falls property after a disaster.

Post-disaster cleaning and restoration needs hit our cities like Helena and Great Falls the same as it affects the hundreds of miles of rural communities between them. Our SERVPRO professionals have become a trusted name in the recovery efforts of homes and businesses affected by water, fire, mold, storm, and even biohazard losses. Experienced technicians can respond quickly to help you make these emergencies “Like it never even happened.” Understanding each of our main divisions of restoration can show that we are prepared for whatever disaster your home or business might face.

Can SERVPRO Help After a Water Loss? 

  • Fast and Timely Responses
  • Cutting-Edge Tools and Technologies
  • Full-Scale Build Back and Reconstruction

One of the most direct ways that our SERVPRO professionals can help after any water loss incident is to respond quickly to emergencies in Great Falls homes. We do not just make broad claims with our slogan that We’re Faster To Any Size Disaster, but take an active stance to stay prepared for water loss emergencies as they happen. We keep READY trailers stocked with drying and extraction tools to roll out from our warehouse when we get the word.

The commitment that our water restoration technicians (WRT) have to use the latest technologies and tools can help Helena homes see faster recoveries that ultimately cost customers less. While the heart of moisture removal in structures still hinges on high-velocity air movers and dehumidifiers to start evaporative drying, we also have many sophisticated devices and tools to focus these efforts on the appropriate materials and areas of the damaged structure.

To provide a comprehensive restoration approach for Helena residents, we have a licensed crew of residential and commercial contractors with our team. We can offer full build back and reconstruction of damaged areas of the property if controlled demolition was part of the recovery plan.

Can Trained Technicians Help with Post-Fire Recovery? 

  • Debris Removal and Controlled Demolition
  • Content Management
  • Soot Removal and Deodorization

Emergency services like debris removal can be a powerful first step in gaining control of a fire loss situation in Helena homes when our SERVPRO team arrives. In this same vein, we have contractors in-house that can oversee efforts like a controlled demolition to provide a safer work site for what restoration is possible before reconstruction and repairs begin.

The contents of your house can often be among the most heavily affected by spreading fire losses, and without fast intervention by our content management professionals, they can be impossible to replace or restore. We have qualified technicians that can assess your belongings on an item-by-item basis to determine the best solution. We can move items to other areas of your Great Falls home to protect them, clean them on-site, or allow them to be part of the pack-out process to move to our SERVPRO facility for dedicated cleaning and deodorization.

Two of the most challenging obstacles for fire recovery in Great Falls homes after a disaster are soot and odor removal. Soot can be a hazard to the health of responders and restoration technicians, so we deploy air cleaning tools like air scrubbers soon after arrival to reduce this circulating threat while walls and surfaces get cleaned. Removing odors is often one of the final steps of restoration, and can include several sophisticated tools and equipment, including thermal foggers, hydroxyl generators, and ozone machines.

How Can My Home Recover After a Storm?  

  • Addressing Local Weather Threats
  • Large Loss Recovery Team and In-House Contractors
  • Flood Response, Water Removal, and Decontamination

Severe weather events are nothing that Helena and Great Falls residents should be surprised to encounter, especially during the winter months. With bitter temperatures that can often drop into the negatives and heavy snowfall that can compromise roofs, our storm response team must stay prepared for anything that could happen. We have professionals ready 24/7 to meet the needs of homes and businesses after storms.

As a Large Loss Recovery Team serving the area, we can offer practical help to Great Falls and all of the other communities in our region without delays. We have the available personnel and equipment to meet the needs of more substantial loss incidents like whole-house flooding. We also have a qualified team of contractors that can help in controlled demolition, build back, and repairs once water damage and other pressing concerns have gotten addressed.

Our fast flood response can often have us arrive at Helena homes and businesses to address flooding and other damaging concerns within hours of the first notice of loss (FNOL.) Because we have trailers stocked with water removal and drying equipment for water restoration tasks, we can purpose these tools for flood extraction and evaporative drying. We even have a potent line of cleaning and disinfection products to eliminate harmful microbes and bacteria that might be present in flood-damaged areas of your house.

What Restoration Services Can Businesses Expect? 

  • Post-Disaster Cleanup
  • Ongoing Premier Cleaning and Disinfection
  • Scheduled Appointments

Cleaning up after a disaster is an immediate need for your Helena business because the longer you wait to address existing concerns, the worse they can get. There are many situations where our experienced SERVPRO professionals can implement containment barriers and equipment to reduce the impact of post-disaster cleaning and recovery on your staff and customers.

Now more than ever, Helena businesses and commercial properties can benefit from disinfection and sanitizing that extends beyond the usual limitations of custodial and maintenance professionals. We have potent cleaning products that can help to eliminate viral pathogens, bacteria, and contaminants on surfaces, flooring, and other contents in the building.

Meeting the needs of commercial structures in Great Falls and beyond means availability when you need it. Scheduling ongoing or one-time cleaning sessions for your building can limit the interruption to your business and have after-hours cleaning accomplished so that your staff return to a revitalized workspace the following day.

Whenever disasters strike here in Montana, you can count on the fast and confident response of our SERVPRO of Helena & Great Falls team. Give us a call anytime at (406) 458-6008.

How Do I Get Flood Water Out of My Great Falls Basement?

8/16/2020 (Permalink)

flooded basement of a house Flood damage can destroy your basement quickly. Contact SERVPRO for flood damage remediation services.

SERVPRO Uses Extraction Equipment to Remove Contaminated Flood Water out of your Great Falls Home

Inevitably flooding in Great Falls means that your basement takes the brunt of the damage, filling with floodwater. To best mitigate secondary damage that could impact your home's structural integrity, removing the water as quickly as possible is incredibly important.

Do I Need a Pump to Remove Water?

SERVPRO Uses the Proper Equipment to Extract Contaminated Water from Your Home

Flood damage indicates that there is contaminated water in your Great Falls basement. Floodwater contains outside debris that passed through sewage systems before entering your basement, making it category 3 or black water. If the water is more than two inches, standard deep extraction tools cannot adequately remove it.  After they move furniture and containers potentially holding contaminants such as gasoline or paint, technicians determine whether or not you need a trash pump or a standard submersible pump or a combination of the two.

What is the Difference Between a Submersible and Trash Pump?

  • A submersible pump removes suction lift limitations and pulls water up out of your basement. 
  • A trash pump removes both water and solid material but does not have the lift of a submersible pump. 
  • Self-priming trash pumps are classified as semi-trash, trash, full trash, or slurry, according to the size of debris they remove. 

Technicians choose the appropriate pump based on your unique circumstances. The bigger the pump, the higher GPM (gallons per minute) or GPH (gallons per hour), and the quicker our team can remove the water from your basement. They also consider the distance the fluid needs to travel to the pump when choosing the correct pump(s) for your situation. If it is less than 25 feet, a trash pump is usually okay, and if it is more than 25 feet, they may require a high-pressure pump to remove the water.

For 24/7 assistance after a flood, contact SERVPRO of Helena & Great Falls at (406) 458-6008. We're Faster to Any Size Disaster.

Click here for more information about Great Falls.

Can Smoke Damaged Carpets Be Cleaned In My Helena Home?

8/3/2020 (Permalink)

The kitchen of a home ravaged by fire To schedule a service call, contact SERVPRO of Helena & Great Falls at (406) 458-6008.

SERVPRO Can Restore Carpets in Your Helena Home

Fire can do more than damage your carpet, it can leave behind unpleasant odors. These odors can be the hardest thing to remove after a fire in Helena, especially from carpet. The odors can become trapped in carpet fibers leaving you with a constant reminder of the fire you want to forget.

Do I Have To Remove My Carpet?

As long as there is no burn damage, you do not have to remove your carpet. SERVPRO offers carpet cleaning services that will get your carpet looking like new again. We have a range of services, including:

    •    Bonnet Cleaning
    •    Hot Water Extraction
    •    Deluxe Precondition and Rinse
    •    Showcase Premier Cleaning

We can get any carpet clean and ensure that smoky odors do not linger. Should any of the carpet be permanently damaged, we will remove it for you.

Is The Carpet Safe Once The Odors Are Gone?

Fires cause enough damage, and the last thing you want to worry about is whether the carpet is clean and safe. Can your kids and pets sit or play on the carpet? The answer is yes. SERVPRO provides professional carpet cleaning that removes all traces of fire odor.

We offer SERVPRO Cleaned standards which meet the requirements of the Center for Disease Control and state health agencies. The deep cleaning service even removes any other build-up and debris that may have been trapped in your carpet, making it overall a safe place to have a seat.

What Is The Next Step?

Call us today to schedule an inspection. How far the smoke traveled through your home will affect the level of carpet damage. We will assess the damage and begin work right away. Cleaning time frames can vary, depending on how much damage was done.

To schedule a service call, contact SERVPRO of Helena & Great Falls at (406) 458-6008.

For more about Helena click here.

What can I do to my fire-damaged kitchen in Helena?

7/26/2020 (Permalink)

chair and furniture in room after burned The service crew from SERVPRO of Helena & Great Falls understand that fire accidents can strike any time of the day.

Experts from SERVPRO can help restore your fire-damaged house in Helena.

It’s only a few days after your kitchen accidentally caught fire as you prepared dinner for your family in Helena. Although you were able to stop it before spreading to other parts of the house, the kitchen is still in disarray. Everything has soot, and the ceiling and walls in the entire house have blackened. A pungent smell that pervades the whole house is unbearable.

What help can experts offer to restore your kitchen back to normal?

It may be hard to restore your fire damaged kitchen in Helena to the previous condition on your own. Luckily for the residents, SERVPRO technicians are always on standby to help families handle the situation “Like it never even happened.” In case of such an incident, the competent crew arrives promptly to mitigate the damage. All you do is to take them through the affected area as they evaluate the extent of the damage.

How do technicians mitigate fire damage?

After assessing the damage, the crew assembles the necessary equipment to start off work immediately. They will do the following things to bring back your kitchen or the entire house to the comfort it had before.

·         Cleaning the structures – All the walls, floors, ceilings, and other structures are first cleaned

·         Cleaning the contents – The crew checks out what can be restored and cleans it out. This can include things like sooty items in the kitchen

·         Removing off-odors – Our technicians will not just mask the pungent odor but will eliminate it completely using molecular level solvent deodorizers

What is outstanding about our fire damage professionals?

Apart from helping you restore order to your burnt up kitchen, our team of professionals has much more to offer. They can help you with insurance claims for items that cannot be restored. Any fire damaged homes may experience is handled with dignity, respect, and professionalism.

How can I reach out to the experts in case of a fire emergency?

The service crew from SERVPRO of Helena & Great Falls understand that fire accidents can strike any time of the day. As such, they are ready to come to your rescue on a 24-hour basis. If you face a fire outbreak or any fire-related damage, call (406) 458-6008 for expert cleaning and restoration.

How Quickly Does Water Damage Create Mold?

7/22/2020 (Permalink)

SERVPRO van in front of cabin SERVPRO Says--We're Faster To Any Size Disaster in All Areas of Helena--We Restore Water Damaged Properties--No Matter Where!

SERVPRO Technicians Mitigate Water Damage to Helena Properties with Commercial-Grade Tools

Home water damage in Helena or any other locale is frustrating to deal with, particularly during the summer months. Warmer weather and higher humidity levels bring an increased risk of microbial growth without fast mitigation.

If your Helena residence requires water damage mitigation services, SERVPRO technicians are available 24 hours a day, seven days a week to restore your property to a preloss condition. This team undergoes extensive training and certification per Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards to ensure that they can meet the industry benchmarks for clean and safe home restoration.

How Do I Detect Interior Pipe Leaks and What Can I Do to Repair Them?

Detecting Leaks

If you are concerned about a potential leak in your home from faulty or damaged plumbing, turn off all appliances in your home that use water. Check your water meter and write down the number you find on it, and repeat this step at least three hours later. Does the number continue to increase? If so, a leak somewhere in your plumbing is likely. However, this detection method does not work as well if you have a constantly dripping faucet or running toilet.

Dealing with Interior Leaks

If your interior plumbing is damaged, it may be time to call in a professional to handle the job.

What can a licensed pro do?

  • Safely perform the demolition necessary to access the pipe and structural elements that may have been affected by water damage.
  • Licensed techs can remove damaged plumbing and replace it with functional parts.
  • Restoration professionals can detect moisture damage and leaks with sophisticated tools and then perform water extraction and structural drying services
  • Perform any necessary patching, sanding, priming, and painting necessary to repair damaged drywall and return your home to a pre-leak state.

Certain materials require extra care, including tile, brick, and plaster. SERVPRO has access to reputable subcontractors who can render professional rebuilding services after a disaster.

How Does Water Damage Give Way to Microbial Growth?

While many homeowners in Helena may think that microbes and mold are only a problem for large-scale water damage, this is untrue. Any kind of water damage, at any scale, can create an environment that allows mold to thrive. Microbes can grow in as little as 24 to 48 hours after the initial disaster, meaning fast action is a must for keeping your home clean and safe.

What Are the Properties of Mold?

Mold grows by eating organic materials and reproduces by releasing spores into the air that cling to nearby surfaces. In nature, this is highly useful. Mold digests plant debris and allows for new growth to occur.

Many different types of mold thrive on an equally diverse array of surfaces, however. As long as your property is appropriately warm, humid, and full of organic materials such as wood, paper, and plant-based fibers, mold can quickly spread.

How Do I Prevent Microbial Growth in My Home?

  • Keep an eye out for water leaks in your home and prevent them as quickly as possible. Clean up spills immediately after they occur.
  • Keep attics and crawl spaces insulated and ventilated to minimize the risk of mold growth in a water damage situation.
  • Move furniture at least a few inches away from walls to improve air circulation in hard-to-reach areas.
  • Always use exhaust fans in high-moisture areas, such as laundry rooms, kitchens, and bathrooms.
  • Ensure there is enough airflow and ventilation in your home, especially if water damage is detected on the property.

While these measures can, in many cases, prevent microbial growth in your home, SERVPRO highly recommends contacting a specialist for your water damage mitigation needs to optimize safety through fast action rendered by trained professionals.

What Does SERVPRO Use to Remediate Bacterial and Microbial Proliferation?

  • Access to over 100 proprietary cleaning solutions that remediate microbial growth as well as staining and odors from water damage.
  • A variety of delivery methods for sanitation products, including sponges, mops, sprayers, squeegees, and foggers.
  • SERVPRO education, certifications, personal protection equipment (PPE), and containment techniques to remove microbial growth while preventing its spread through your property.
  • Structural drying equipment such as air movers and dehumidifiers inhibit microbial growth quickly when implemented after the use of water extraction tools.
  • Odor Control Technicians (OCTs) can use commercial-grade deodorizers, including EPA-registered antimicrobials and ultra-low volume (ULV) fogging systems, to eliminate water damage odors.
  • Powerful box fans circulate air as much as 3,200 cubic feet per minute to improve indoor air quality before and after odor control measures are implemented.

SERVPRO of Helena / Great Falls can ensure that your home looks, “Like it never even happened.” Call (406) 458-6008 for rapid-response mitigation that is available 24/7.

Is My Helena Business A Total Loss After A Fire?

7/14/2020 (Permalink)

Blazing Fire border isolated on black Fire can be devastating, but our Green Team is available 24/7 to help.

SERVPRO Understands Your Business is Your Life and Our Team of Professionals Work Hard to Restore Your Helena Company to Pre-loss Condition

A fire does more than cause an inconvenience to your Helena business. It damages, destroys, and stops your livelihood in its tracks.

How can my business be saved from total loss?

After a fire has ravaged your business, you may be overwhelmed by the way things look. There can be structural damage, ruined documents, and it may feel like you have lost everything. But fire damage to your Helena business doesn't always mean everything is ruined. SERVPRO understands what your company is going through, and we are here to provide immediate restoration services to help you get up and running. Here is just a portion of what you can expect from our fire and smoke restoration technicians (FSRT):
    •    Safety first – any components that are designated unsafe will be removed.
    •    Structure assessment – we examine the structural framing, support beams, and subflooring to ensure the above' soundness.
    •    Carpeting and floor coverings – these get removed for cleaning if possible and to prevent further damage to the floor underneath.
    •    Odor – Deodorizing is a big part of dealing with fire damage
    •    Smoke and soot damage – we clean using powerful chemicals that remove soot.
    •    Air scrubbers and hydroxyl generators to reduce odors and airborne particles
    •    HVAC systems – we service ductwork, so that clean air gets restored quickly

Specialty Restoration

Restoration is preferable over replacement, and we restore as much of the contents of your business as possible. We can reupholster furniture and clean drapery to remove smoke damage. You need your business restored so you can get busy doing what you do best, and we help by doing what we do best – clearing up fire damage.

Fire can be devastating, but our Green Team is available 24/7 to help. Contact SERVPRO of Helena & Great Falls at (406) 458-6008 for professional fire damage service that is Faster to Any Size Disaster.

How Can I Recover my Home After a Storm?

6/17/2020 (Permalink)

"!" Sign in a storm SERVPRO professionals are trained to handle all types of water damage.

Violent Weather Events Can Lead to Flood Damage in You Helena Home. SERVPRO has a Experience Controlling Water Intrusion after Storm Events.

How Does Water Intrusion Affect a Property?

Flooding can cause severe harm to your Helena residence by bursting through doors or windows and migrating quickly through rooms. Water migration affects properties in two ways. The first is from direct contact with materials that absorb moisture and can warp, bleed, or distort. The second is by increasing the amount of moisture in the air of an indoor environment. High levels of humidity, and the resulting condensation, can lead to expensive losses as well as wall and ceiling damages. Stopping the spread of standing water and bringing in controls to the humidity is essential to recovering your property after a flood event. SERVPRO technicians have extensive experience working with flooded properties and can put in place an efficient drying method to mitigate further losses. 

How quickly does floodwater damage a property?

Water begins to cause flood damage as soon as it enters your Helena home. While it may appear as though standing water remains in place, it is rapidly increasing indoor humidity while seeping into baseboards, wall cavities, or subfloors. The presence of moisture not only exerts pressure on the structure of your home through water weight but can also increase the chances of mold growth or condensation damages. Quick response within the first three days of flooding is vital to recovering the majority of losses in your property. SERVPRO operates twenty-four-hours a day and can perform essential emergency mitigation to prevent flooding from causing irreversible harm. 

How does water move through a home?

- Liquid flow which can occur from plumbing malfunctions, groundwater flooding, roof leakages, and flash flooding and is commonly observed in properties with storm damages.

- Air movement which occurs when bodies of water evaporate and enter into cracks, crevices or cavities causing water infiltration 

- Capillary suction occurs when water moves into porous materials like upholstery or carpeting and spreads rapidly

- Vapor diffusion which can cause lower level flooding to affect upper levels without an appropriate vapor barrier installed

How does flooding affect ceilings, walls, and flooring?

Experience is central to efficient restoration. Water moves through materials differently, which can complicate drying methods or invalidate a stock drying method. SERVPRO technicians work in the local area, which gives us a first-hand understanding of the typical material construction of residential communities. Knowing the floor, ceiling, or wall assembly of a building helps us to understand where to look for moisture and what methods your home requires to dry efficiently. If water affects the first floor of your property and migrates to the basement or cellar, there may be a cavity in-between the two rooms. Drying each room individually, without inspecting the ceiling cavity could lead to mold or water damage that reveals itself several days into restoration. SERVPRO technicians use borescopes and moisture probes, as well as our knowledge of floor assembly, to ensure drying procedure takes into account the unique architecture of your home. 

What building materials absorb the most water during flooding?

- Carpeting, textiles, and upholstery can absorb large amounts of moisture in a short period

- Unfinished natural materials like the wood used in the frame of a building can become saturated with floodwaters

- Gypsum board, fiber-glass or insulation

Are stone and masonry affected by water intrusion?

Concretes and bricks are semi-porous materials which can become adversely affected by water absorption. These materials typically take longer to absorb moisture, however, the resulting damage is much more severe than with porous materials due to expansion or cracking. Drying concrete floors focuses on raising the temperature of the surface level to draw out moisture. Placing moisture sensors directly onto the surface of concretes can help SERVPRO technicians to ascertain how much moisture remains in the material, and allows us to ensure floors are at low risk of damage after flood restoration. 

When is it safe to return home after flooding?

Flooded properties can have severe structural issues as well as water contamination. SERVPRO conducts a walkthrough with you to inform you of the drying procedure as well as the outcomes of our restoration. After a walkthrough, it is safe for you to return to the property because it is thoroughly dry and safe from microbial infestation. Walkthroughs occur once mitigation is successful, and any damaged items or structure returns to its preloss condition.

Understanding the unique architecture and building materials in your home is vital to performing the comprehensive restoration. Contact SERVPRO of Helena & Great Falls at (406) 458-6008 to mitigate losses.

Can Anything Be Done to Restore Water Damaged Documents in Helena?

6/9/2020 (Permalink)

Water leaking and flooded on wood parquet floor SERVPRO of Helena & Great Falls offers innovative solutions to specialized water damage scenarios.

See How SERVPRO Shares Surprising Strategies to Salvage Priceless Pictures and Documents in Helena

Working remotely allows you to choose your Helena office decor and location, a great perk until an accident occurs. Perhaps you station yourself by an open window or on the other end of the table that holds the family aquarium. Rain blowing inside when you run an errand or water escaping when the tank cracks can flood across your spreadsheets, notes, and books, soaking important data and printed reports. Personal possessions, such as photos, might be affected as well.

Do I Have to Throw Away Wet Papers and Pictures?

Some materials hold up well to water damage in your Helena home office, but papers, books, and photos are fragile and become more so when wet. The instinctive response to coping with wet papers, quite frankly, is to dispose of much of them as the typical homeowner knows of few ways to combat the deterioration of the cellulose fibers soaked with fluids. Fortunately, our production facility technicians have some better responses to these circumstances.

Freezing Paper and Photos Is a Solution?

It is not precisely the freezing of the damaged documents and photographs that is the answer. Instead, it is the specialized method by which the moisture absorbed into the pages is vaporized that is the drying trick. SERVPRO offers as a resource freeze-drying. Freeze-drying, or sublimation, uses pressurized chambers to transition water from a frozen state directly to a vapor without moving through the intervening liquid state. Although the papers might not regain the perfect smoothness and clarity they offered initially, vital information is saved. In the case of photos, irreplaceable memories are restored.

SERVPRO of Helena & Great Falls offers innovative solutions to specialized water damage scenarios. Call us at (406) 458-6008 before you make the mistake of giving up on the reclamation of your property too soon.

What Can I Do About Odors in My Home After a Fire?

6/8/2020 (Permalink)

fire damaged wall and ceiling Do you know how to clean smoke and soot damage? SERVPRO does!

SERVPRO Can Remove Smoke Odors and Restore Your Helena Home 

In every fire, there is physical damage from the heat and flames. In residential fires, it is usually limited, with the odors created by smoke and soot often being the hardest sign of the fire to eliminate from your Helena home. 

How Quickly Can You Get Started? 

Once our restoration team arrives, SERVPRO can start removing property scorched by the fire damage. In Helena homes, this usually means demolishing and removing ceiling panels, drywall, and linoleum or carpeting, depending on where the fire started. As an example, if there was a short in the wiring in the living room, our teams remove all this plus items such as lamps, televisions, sofas, and other furniture. 

This first step is important for two reasons. The scorched material in these items generates odors, and it is also covered in soot and smoke particles left by other burned items. Removing these items pulls a large amount of the odor-causing particles completely out of the home and makes cleaning efforts more effective.

How Long Does Cleaning Take? 

Cleaning efforts depend on several factors. Our team has a wide inventory of cleaning agents tailored to each type of odor-causing particle, but using them means knowing what items burned, how long the fire burned, and how far the smoke went through your home. Once we have that information, cleaning can take from a day or two to several weeks.

OK, the Odors are Gone, but is My Home Clean Enough to Live in Again? 

Yes. SERVPRO actions meet the requirements established by the Institute of Inspection, Cleaning and Restoration Certification for returning a clean, safe home to the owner. If you are still concerned for children or older family members, our office offers Certified: SERVPRO Cleaned. This goes further and meets the cleaning standards of the Center for Disease Control and state health agencies. 

To schedule a service call, contact SERVPRO of Helena & Great Falls at (406) 458-6008.

More about Helena.

Who Can Clean Up My Shop After a Sprinkler System Malfunction?

5/23/2020 (Permalink)

ceiling that is ripped up to fix from water damage Water damage can cause unnecessary stress to a business owner. Contact SERVPRO 24/7 to remediate the damage.

Our team has a fast response to help protect your wares and goods after a water loss in your Helena shop and to get you back up and running as soon as possible.

It can often be a considerable challenge to address not only standing water concerns in your shop but also the effect that these conditions can have on your stock. Direct exposure can be devastating to many materials, so our SERVPRO team needs to respond as promptly as possible so that more of these wares do not suffer the same fate. With a location right in Helena, we can mobilize quickly with the full measure of our extraction, drying, and cleaning equipment.

For as problematic as water damage in Helena shops like yours can be, many property owners still often choose to address these concerns on their own. While it might initially appear to handle the issues more efficiently, there are many shortcomings with DIY restoration. From content management through drying efforts that can penetrate beyond surface damage, our professionals have the experience that can more thoroughly and completely remove moisture and water loss effects.

What Do I Do with My Stock After a Water Loss?

As a business owner, one of the most considerable investments that you make is in the wares in stock that you sell to your customers. When water loss incidents occur in Helena, these wares could be in jeopardy. One of the most effective methods for protecting this investment in your business is allowing our technicians to either relocate or remove these items to our nearby warehouse for more intricate and focused cleaning.

  • On-Site Relocation - Undoubtedly, some items are within the path of the migrating water damage but have not yet become affected or damaged by this spreading threat. Our technicians can remove these items from the drying zone to a safer location. By doing this, our team can remove the need for cleaning and restoration of these items.
  • On-Site Cleaning and Restoration - There are many instances where relocation might not be the best option for the wares in your shop. On-site cleaning utilizes many of our potent cleaning products and techniques to restore your stock where it is stored. 
  • Off-Site Recovery - Through our pack-out procedures, we can carefully protect and move belongings from your shop to our warehouse for focused cleaning efforts. Not only can we effectively dry these materials there, but we can also work on aspects like surface cleaning, deodorization, and safe storage.

How Does the Carpet Get Dried and Cleaned?

Carpeted areas are not uncommon in small shops here in the city. When sprinklers malfunction, however, these carpeted areas can become figurative magnets for pooling water and saturation concerns. With the use of several sophisticated tools, our professionals can work to remove trapped water from carpet and padding layers to protect the flooring from requiring removal and discarding. Some of the ways that our professionals can extract, dry, and later clean these flooring materials include:

  • Carpet Wands
  • Floating
  • Hot Water Extraction

Will SERVPRO Repair the Damaged Plumbing?

One of the biggest questions that property owners might have after a loss incident stemming from broken fixtures is what subcontractors are necessary to get the job done. While many look to our SERVPRO professionals to offer fast and reliable restoration, many do not realize that we also offer real-time construction solutions from the temporary board up and tarping through a full-scale reconstruction of areas where the material was discarded. Some of the highlights of having commercial and residential contractors on staff include:

  • Licensed In-House Commercial Contractors – With licensed contractors on our roster, we can offer more precise controlled demolition, faster build-back, and a seamless and efficient transition from upgrading. 
  • Assessment – With experienced building trade professionals at the helm of this division, you get accurate assessments of structural concerns.
  • Repairs – With specializing in areas like plumbing, flooring reinstallation, and general contracting, we can prioritize efforts like repairing the damaged sprinkler element so that this suppression system can get recharged and returned to operation. 

How Soon Can My Shop Reopen?

An immediate concern of business owners is how water losses are going to affect their bottom line. It is always a priority of our SERVPRO team to get you back in business as quickly as possible. Depending on the affected areas, it can even be possible to contain the drying zone in a smaller portion of the shop floor, allowing you to continue operating in a limited capacity until restoration completes.


No matter what your business needs to get back to preloss condition, our SERVPRO of Helena & Great Falls team can help. Give us a call anytime at (406) 458-6008.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Helena, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Helena & Great Falls today at (406) 458-6008 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

I Have a Mess After a Recent Flood in my Helena home, What Do I Do?

5/17/2020 (Permalink)

To Address Flood Damage, SERVPRO Will Come to Your Helena Home to Formulate a Restoration Plan

Once the water recedes from a recent flood, you are left to deal with the fallout. Any of the surfaces throughout your home touched by the floodwater requires professional cleaning. This category 2 or category 3 water includes any variety of contaminants, all of which our trained technicians at SERVPRO know how to address and eliminate quickly and efficiently.

Can’t I Just Cleanup the Water Myself?

Any flood damage in Helena brings the potential for hidden moisture and the growth of harmful bacteria. Even if there is a small amount of moisture left behind, mold and mildew start to fester, making your interior air dangerous to breathe in. To make sure that we remove all of the water and moisture from your home, we bring industrial-strength equipment like:

    •    Pumps and Extraction Wands – We have truck-mounted extractors, submersible pumps, light wands, and rovers that allow us to pull up every bit of standing water.
    •    Air Movers and Fans – Our water restoration technicians (WRT) carefully plan for the best placement of this equipment to ensure adequate airflow. We control both the force and direction of the air as well as the temperature to amplify drying and prevent further damage.
    •    Dehumidifiers – With any flooding situation, excessive moisture in the air makes it difficult for natural evaporation to be enough. Our dehumidifiers are powerful enough to remove gallons of water from the air, thus bringing the relative humidity down much faster.

We Always Decontaminate and Disinfect

With any flood loss event, proper cleaning, decontamination, and disinfection are crucial. We bring along EPA-approved anti-bacterial agents for wiping down surfaces to ensure that your home is safe for you and your family to enter.

Nothing beats the flood damage mitigation services we have to offer at SERVPRO of Helena & Great Falls. To deploy a team to your location in as little as four hours or less, call us at (406) 458-6008.

For more about Helena click here.

Whom Do I Call for Help to Get My Helena Restaurant Back Open?

5/11/2020 (Permalink)

flaming skillet in a commercial kitchen Keep the flames under control in your Helena area restaurant kitchen--or call SERVPRO!

Isolating Kitchen Fire Damage in Your Eatery and Cleaning Up Is What SERVPRO Does Best!

Fire losses are not surprisingly one of the most common disasters that affect Helena restaurants, especially those that originate in the kitchen areas. Whether it is training a new chef to put out timely and delicious cuisine to fatigue setting in during a grueling dinner rush, accidents happen and can cause fires to start in the kitchen area of your business. Protecting the rest of your restaurant hinges on the fast response of professional restorers like our SERVPRO team.

How does--We're Faster To Any Size Disaster--help my business?

From the time that we first learn of a disaster in your facility, we can mobilize the personnel and equipment that we need to address fire damage in Helena restaurants, within hours typically, including:

  • Deodorizers
  • Cleaning agents
  • Solvents
  • Air Quality Equipment
  • Water Restoration Tools

When our team first arrives at your damaged business, first responders and firefighters have likely already cleared the structure of patrons and staff. In this critical window of time following the extinguishment of the kitchen fire, our SERVPRO professionals can establish containment barriers to prevent the migration of harsh lingering effects like odors, soot, and possible carcinogens into the dining area of your eatery. The less that these areas can become affected, the faster the entire facility can get readied to receive customers again.

Can you put my diner back in business soon?

With a containment zone for fire restoration, we can also begin controlled demolition that the kitchen area might need. Fires can destroy even stainless-steel appliances and counters, so any of the structural elements directly in the path of the spreading flames might require replacement. We have a team of in-house contractors that can perform the demolition and build back of your restaurant as necessary. A seamless transition between mitigation and build back can help you to get your doors open again quickly after a fire loss emergency.

Fires can destroy your restaurant kitchen area, but many of these debilitating effects can remain contained in this kitchen and out of the dining areas with a fast response by our SERVPRO of Helena & Great Falls team. Nearly half of the commercial properties that close their doors after a disaster never open them again, but it is our business to get you back in business. Give us a call today at (406) 458-6008.

What Should I Do About the Fire Damage in My Helena Bedroom?

5/6/2020 (Permalink)

smoke and soot damaged personal items in fire damaged bedroom Fires can be one of the most stressful events homeowners face. Let our SERVPRO team, who has the experience and training, restore your home,

SERVPRO Can Help You Remediate the Fire Damage in Your Helena Home  

Owning pets is a great way to make your home feel more inviting after a long day of work. However, they can become a problem if they cause fire damage in your home. For example, imagine what might happen if your cat knocked an unattended burning candle off the side table next to your bed. As the flame licks the carpet, it can begin to smolder and ignite as well.  

Fortunately, many fires can be caught and put out early, so the fire damage in your Helena home could be relatively small. The key to successfully remediating fire damage without many hiccups is how quickly help arrives at your home. So, if a sudden blaze strikes your home, get help now.  

What Happens If Fire Damage Sits for a Long Time?  

Heat is the key to how the damage from fire settles. As objects cool: 

  • Plastics can yellow
  • Soot can become harder to remove 
  • Malodors linger 

If you call SERVPRO, our technicians can travel to your home swiftly. From the moment you call, a group of our talented technicians can assemble and head for your home as quickly as possible.  

How Can SERVPRO Remediate All of the Various Elements of Fire Damage?  

Fire can bring many side effects to it. However, SERVPRO has an answer to every one of them. Our technicians can: 

  • Use hydroxyl generators to purge malodors
  • Clean greasy and soot-stained surfaces with house-made formulas 
  • Remove burnt carpet 
  • Use scent-sealing paints on the walls affected by smoke 

It's always our goal to leave your home feeling, "Like it never even happened." Remember, no matter what, We're Faster To Any Size Disaster. 

If your home requires fire damage remediation services, get help right now. Call (406) 458-6008 to speak with SERVPRO of Helena & Great Falls. We're ready to take your call at any time.   

More about Helena.

My kitchen is starting to become odorous with damp spots, yellowing, and water-loss, what can I do?

4/22/2020 (Permalink)

leaking pipe ruined the ceiling panels SERVPRO in Great Falls can and will mitigate your water damage problem

Staying calm and contacting professional assistance is your best chance of returning your Great Falls home to a pre-incident condition.

To reduce call-out times, you may want to use water restorers local to the Great Falls region. SERVPRO is close by and ready to help.

How can I predict potential water issues in my home?

Homeowners that require water cleanup in the Great Falls region always ask us how to avoid making the same mistake twice. Sometimes water-loss is unavoidable as the result of an external factor such as flash flooding or excessive rainfall. But some types of water problems are wholly avoidable by conducting regular maintenance checks and, in older homes, considering updating pipes, boilers, or plumbing.

What should I check to avoid a water loss scenario at home?

- Regular inspection, maintenance, and updating of appliances in wetrooms around the house
- A professional inspection of the interior and exterior plumbing with a particular focus on ensuring exterior pipes have sufficient insulation
- Avoid leaving running water beyond what is necessary for use
- Being aware of changes to water pressure in the home
- Check wetrooms at least once a year for potential sealant wear or leaking
- Be vigilant against unpleasant odors as well as discoloration in some regions of the home. These can be the initial signs of water damage.

What steps can I take to reduce loss in the home during a water emergency?

While waiting for SERVPRO technicians to arrive, you may want to consider shutting off water supply pipes at the source to prevent water from continuing to pour into your home. If the source of moisture is not immediately apparent, shutting off the water at the source can be especially useful. If possible, open windows in the affected area. Ventilating space can be essential in preventing high humidity levels and microbial growth. As far as is possible, seal the affected area from other rooms of the house. You can seal affected areas by shutting doors and placing a dry towel up against the door. Try to avoid introducing chemical agents to the area as these can interfere with the professional procedure.

Do professional restorers need to deconstruct parts of my home when conducting water restoration?

SERVPRO endeavor to perform restoration with a minimum loss, inconvenience, and expense to the homeowner. Our culture is to restore and not replace structural elements and contents whenever possible. Our water restoration technicians (WRT) use a range of measuring equipment to avoid using the aggressive removal of building materials. Moisture sensors can be placed on the surface of walls and measure the temperature at the surface level. Using these measurements, our technicians can accurately predict the extent of water migration and whether it affects cavities as well as open spaces.

Why does paintwork peel on the ceiling as well as on upper and lower walls?

The peeling of paintwork and wallpaper can be a sign of water residing inside cavities of the home. The water inside walls can condensate on outer walls causing dripping, discoloration as well as cracks. Other symptoms of cavity water damage may include a sagging ceiling or unpleasant smells.

Can you restore my home when water is present in wall cavities or crawlspaces?

Our service incorporates advanced structural drying (ASD) techniques into our restoration. Structural cavities can be a headache to dry because there is restrictive access to space, while most drying techniques require some form of ventilation. SERVPRO can ventilate inner cavities by drilling small holes beneath the baseboard then attaching air hoses or injectors. These setups can ventilate hot air into the cavity while moisture sensors on the exterior wall can measure how effective the drying technique is in real-time.

What equipment do you need to drywall cavities properly?

- Drying mats for floors that use tiles, floorboards or laminates
- Thermal imaging cameras, moisture sensors as well as boroscopes to assess the effectiveness of the drying strategy
- Air moving equipment using axial and centrifugal designs for increased efficiency
- Drills, as well as other appropriate tools.

-Injectidry systems for wall cavities as well as other restrictive spaces


Homeowners do not need to panic when facing a water emergency. Professional restorers can help to inform you of the potentially dangerous outcome of a water situation as well as performing the necessary tasks to avoid that outcome. Mold growth can be a typical result of a water loss scenario in the home. However, homeowners that seek out professional assistance early can often reduce the impact of mold growth or prevent it entirely. Our staff incorporates mold restriction methods during water cleanup to ensure that your home gets back to its preloss condition with minimal risk of secondary damage.


If you need assistance with a water emergency, do not hesitate to contact SERVPRO of Helena & Great Falls at (406) 458-6008.

How Can SERVPRO Help my Helena Home After Busted Pipe Damage?

4/8/2020 (Permalink)

Burst pipe leaking water Late freezes can cause burst pipes which leads to water damage.

Our team has efficient extraction solutions to help your Helena home after a disaster. 

Freezing and bursting pipes can provide an immediate disaster for Helena homeowners to contend with, and a situation that few are prepared to address. With pooling water in the damaged areas getting worse until you can shut down the service line valves supplying your entire house, you can get left with several hundred gallons of standing water on the floors of your property. 

Our SERVPRO professionals have efficient extraction tools to address standing water damage in Helena homes. Our use of the electric submersible pump can offer continuous, quiet operation that moves a high volume of water from the damaged areas of your residence to set the stage for evaporative drying efforts to follow. 

What tools can SERVPRO technicians use to dry materials after a disaster?  

  • Centrifugal and axial air movers
  • Dehumidifiers
  • Drying mats
  • Positive and negative pressure systems 

Frozen pipes can be devastating without professional restoration. Give our SERVPRO of Helena & Great Falls team a call at (406) 458-6008. 

More about Helena.

Local Businesses and Facilities Need Support -- SERVPRO the Lead

4/3/2020 (Permalink)

bottles, sponges, brushes and gloves arranged in a circle on a wood table When your business is not sure what products and supplies are best to clean and disinfect, call SERVPRO.

Professional Help is Available in Helena and Great Falls

Are you a facility or maintenance manager, or business owner in Helena and Great Falls areas? Ever since the World Health Organization (WHO) declared this pandemic, you probably have heightened concerns and questions about preventative cleaning and disinfection measures in your facilities and businesses. You aren’t alone.

If you have questions about how to deal with the virus contamination in Helena and Great Falls, the CDC, along with the Environmental Protection Agency (EPA), the Occupational Safety and Health Administration (OSHA), the National Institutes of Health (NIH), the Department of Homeland Security, and more offer information and protocols to help you clarify and adapt cleaning and disinfecting routines, keeping the buildings you manage safer.  

SERVPRO of Helena and Great Falls is a Biohazard Remediation Specialist. Our highly-trained and extensively experienced crews at your local SERVPRO office have a significant hands-on background in containing environmental contamination. Our crews respond to mold infestations, flooding events, and crime or trauma scenes. We are certified in infectious material mitigation and remediation. Our team members are trained and certified by Both SERVPRO Industries and the IICRC and follow the evolving guidelines and are able to work safely in both occupied and empty buildings. We are proud to say we work in detailed environmental cleaning every workday. We provide anti-microbial services, disinfection of bacterial contamination at sewage spills, crime scenes and unattended death locations. We know how to work in our coronavirus impacted times.   

Contact SERVPRO of Helena & Great Falls practical assistance and guidance on how to manage the coronavirus pandemic issues in your facility. We offer flexible work hours for our customers to conveniently meet their schedules. (We also work in homes.)  Call us at (406) 458-6008 to discuss your needs.

Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

Find out more about Great Falls.

Flood Damage in Great Falls

3/28/2020 (Permalink)

flooding in home “Like it never even happened.”

What are the Major Dangers with Flood Damage in Great Falls Homes?

Even half-an-inch of flood damage to a house has the potential to leave behind significant destruction. The primary key with any type of water loss is to begin cleanup efforts as rapidly as possible.

Flood damage brings many issues to Great Falls homes that include safety issues for homeowners to be on the lookout for. Several elements make flood water more dangerous than other types of water loss events.

A few of the most common hazards that SERVPRO techs run into when mitigation flood loss include:
The danger of shock from water entering light fixtures and coming into contact with outlets.
The presence of toxins, sewage, mud, and debris.
Slip and fall accidents

The certified techs of SERVPRO have access to a broad array of equipment to extract even embedded moisture for all types of flooring. They can then use their air movers and dehumidifiers to rapidly dry the property to ready it for repairs and complete restoration.

SERVPRO of Helena & Great Falls at (406) 458-6008 can handle any size flood damage and make the water loss, “Like it never even happened.”

For more about Great Falls click here.

We Put The Flames Of Worry Out In Helena After A Fire

3/24/2020 (Permalink)

Stovetop fire in this kitchen Our technicians are ready 24/7 and arrive right away to prevent further damage. We have the state of the art equipment necessary for any size job.

Fire Damage in Helena Den Gets Full Restoration Services

Sometimes the worst part of fire damage in a home is not due to the actual flames and heat but the soot and smoke that gets left on every object in the area of the fire.

When cleaning up fire damage in a Helena den that started from a candle too close to the curtains, SERVPRO technicians found many issues more related to smoke and soot rather than charring.

First Action: Containment

The techs put up barriers over the doorways and vents in the room to contain the soot within the den area. Air quality is another essential part of fire damage cleanup, and the techs deploy air scrubbers. These machines grab airborne soot particles and trap them in a maze of HEPA filtration.

Documenting Damaged Contents

Items in the area where the fire began, such as the curtains and nearby items with too much charring for restoration, get removed from the premises. Before doing so, the techs get the approval of the homeowner (or adjuster) and also photograph and document the condition of the item to make filing for insurance claims reimbursement even quicker.

Move-Out of Items for Cleaning

The fortunate part was the homeowner was able to extinguish the fire quickly. However, there was a significant amount of smoke residue left behind. SERVPRO techs sorted through the contents of the den to determine items with restoration potential through cleaning. As the pieces get moved to another area for cleanup, they get photographed, and the techs note the location in the room, so they get returned to the precise spot in the den.

Smoke Residues Need Proper Cleaning Solutions

The removal of smoke residues is never a one-size-fits-all process. Different types of residues can exist side by side in the same room as they are dependent on the kind of things burned and the heat of the flames.

SERVPRO of Helena & Great Falls at (406) 458-6008 restores homes with fire damage of any scale. Through the use of their advanced cleaning methods and equipment, the techs make the loss to the house, "Like it never even happened."

See more about Helena.

When Your Great Falls Home Experiences Water Damage

3/20/2020 (Permalink)

SERVPRO drying equipment Are you prepared to remediate water damage in your home?SERVPRO is! This is just some of the equipment at our disposal for your water damage emergency

Common Types of Water Damage in Great Falls Homes (And What to Do About It) 

The two most common areas in a home that homeowners experience water damage are the kitchen and bathroom. However, there are a host of other areas that can wreak havoc from washing machine malfunctions to water tank failures. When any of these events occur, the faster the cleanup begins, lessens the potential for loss. 

When Great Falls homeowners experience water damage, the initial actions can help limit issues before SERVPRO techs arrive on-site. Your to-do list should include: 

  • Pick up items on the floor such as magazines and decorative baskets
  • Put down towels to absorb water, particularly at carpet edges and baseboards
  • Put foil between stained wood and wet carpet to avoid transfer bleeds
  • Take small furnishings out of the loss area if it is safe to do so 

SERVPRO techs use state of the art equipment to determine the actual scale of water loss. It is vital to go beyond what they can visually see and find hidden water that migrated behind baseboards or within wall cavities. This attention to detail negates further issues such as foul, musty odors, and mold growth. 

SERVPRO of Helena & Great Falls at (406) 458-6008 handles any size water damage in local properties and restores it to its preloss condition, "Like it never even happened." 

More about Great Falls.

Some Steps to Fire Damage Remediation Success In Helena

3/19/2020 (Permalink)

fire damaged room The soot and smoke that cover everything after a fire can seem quite overwhelming. Contact SERVPRO for effective fire damage remediation services.

A Little Fire Damage in Helena Kitchen Gets Complete Cleanup

The kitchen is one of the most common areas where fire damage occurs in homes across the United States. Frequently seen situations involve protein-based fires emanating from food cooking in the oven, microwave, or a pan on the stove. 

Unless water gets used to extinguish the blaze, particularly with hot oil, the fire damage in Helena kitchens is often minor, and homeowners usually wipe up the visible smoke residues themselves. This action can lead to more loss and grind odor-causing soot into surfaces. 

Protein fires deposit a nearly invisible but very pungent residue around the kitchen area. Solvent-based cleaners get used by SERVPRO to release the grip the smoke damage has on surfaces and wipe cleanly away. In the case of dry smoke, the techs lift it away using specialized sponges without marring the surface they are cleaning. 

Once the smoke and soot get wiped away, SERVPRO techs determine the nature of odor control applications that the kitchen needs. For light smoke odors, time-release gel pellets may be enough. When the scent left behind calls for more intense measures, they have equipment that neutralizes odors at the molecular level.

SERVPRO of Helena & Great Falls at (406) 458-6008 stands ready to help local homeowners with any size fire damage restoration. The certified techs bring the house to its preloss condition, "Like it never even happened."

Click here for more information about Helena.

Common Problems After Flood Damage in Great Falls Homes

3/17/2020 (Permalink)

Standing in flood water Contact SERVPRO for water damage mitigation services.

It’s Important to have a Plan In Case of a Flood Event in Great Falls

Flood damage is a problem no homeowner wants to deal with, yet in Montana, intense storms, as well as snowmelt, can trigger flash floods in the area. 

Among the frequently seen issues after flood damage in Great Falls homes include ruined flooring, damaged sheetrock, foul odors, and mold. Fast action is crucial, as the quicker extraction and drying efforts begin, can work in the homeowner's favor to lessen the loss. 

Why SERVPRO? 

The techs have training for handling all types of water loss in local properties and, in many cases, turn it around and save the property owners the cost of replacement. 

Common Flooring Issues

When floodwater invades a property, as little as half an inch can wreak havoc in terms of delaminating tiles, warping hardwood floorboards and plywood subfloors, or seeping into floor joists. The use of specialized drying equipment such as drying mats on hardwood floors and subfloor assists in pushing out the embedded moisture and drying it thoroughly. 

SERVPRO of Helena & Great Falls at (406) 458-6008 for professional cleanup and restoration from any size water damage problem. The certified techs use their state of the art equipment and training to make the loss, "Like it never even happened."

Find out more about Great Falls.

Advantages Of Commercial Water Damage Cleanup In Helena

3/11/2020 (Permalink)

water damaged property When commercial water damage is the problem, call SERVPRO of Helena & Great Falls at (406) 458-6008.

Benefits of Commercial Water Damage Cleanup for Helena Businesses

When a commercial water damage event happens in any type of professional building or retail store, the faster the cleanup happens lessens the loss.

The equipment used for commercial water damage mitigation in Helena properties can make the difference in the amount of loss. Incomplete extraction of the water through the use of wet/dry vacuums used by the regular janitorial crew.

SERVPRO technicians use pumps with wands that use various attachments such as weighted extractor heads for carpet and squeegees for tile, slab, and hardwood flooring. The techs commonly do several passes to pull out the maximum amount of moisture, so it lessens the drying phase of mitigation.

The drying phase of water loss cleanup is another difference. Even industrial-grade fans cannot compete with the power that comes from the centrifugal air movers. These machines deliver airflow at such a high velocity; it causes embedded moisture to rise where the dehumidification equipment captures it. This creates a cycle of progressively drier air that brings down the air moisture levels rapidly.

To ready the property for reopening, the technicians wipe down the premises with their cleaning agents, many of which are exclusive to SERVPRO, such as their Orange cleaner.

When commercial water damage is the problem, call SERVPRO of Helena & Great Falls at (406) 458-6008. The certified techs have the experience and equipment to restore properties to their preloss condition, “Like it never even happened.”

For more about Helena click here.

Why SERVPRO is the Trusted Choice for Fire Damage Restoration in Helena

3/5/2020 (Permalink)

SERVPRO restoration equipment inside storage facility No matter the scope of the fire damage, SERVPRO is equipped to handle your restoration needs.

Full-Service Fire Damage Mitigation and Cleanup in Helena Are Why SERVPRO Must Be Your Call 

The aftermath of a fire is a cleaning and deodorizing challenge like none other in Helena. Fortunately, most homeowners never are forced to rise to the test, but if you and your family find yourselves facing the smoke, soot, odor, and debris, professional help is available. Fire results in incredibly toxic, corrosive, and it is challenging to remove soiling and highly pungent odors, why we invest in comprehensive training in the restoration industry best practices for our technicians. 

Containment to Preserve Air Quality 

One strategy we use to attack the many ways fire damage affects your Helena home is to contain the affected area. Preventing drift of the smoke and soot is crucial. Otherwise, every surface and space in your home can attract soot and smells. Using 6 mil polyethylene barriers and sealing the perimeter of the fire damage abatement workspace not only keeps residues in check, but it is also a practical step to control odors. Forcing contaminants through HEPA filters and venting to the outdoors is also useful, why we use negative pressure air scrubbers. 

Matching Cleaners and Techniques to Particular Soils 

Three principle types of soot present in household fires -- dry and ashy, thick and wet, and protein-based. Each has preferred methods for removal, based on research and success in the field. If the evaluation of the residues in your home is incomplete or erroneous, efforts taken to clean soots away can instead cause smearing or staining. This concern is why SERVPRO ensures our assessors are up to date on their Institute of Inspection, Cleaning and Restoration Certification (IICRC) training. 

Employing Innovative Technology to Fire Damage-Based Odor 

If thorough cleaning of the air and surfaces does not result in the elimination of smoky odors, we consider other options. The tiny particles of soot that carry the smells can hide in crevices and even in HVAC systems. Using masking agents is an option, but is not acceptable as a long term option. This struggle is why SERVPRO explores other options like thermal fogging, ozone machines, or hydroxyl generators for odor removal. Alterations in the chemical composition of the odor-bearing soot neutralize the smell.  

World-class training and investment in advanced equipment are why SERVPRO of Helena & Great Falls responds to fire damage with assurance and delivers fast and successful results. Call round the clock at (406) 458-6008 for a rapid assessment and restoration plan based on best practices. 

More about Helena.

Our Experts Act Fast In Helena After A Flood

3/2/2020 (Permalink)

Two of our drying equipment machines working to dry this home We have the state of the art equipment mandatory in the restoration process after a flood. Call our experts right away to prevent further damage.

Flood Damage in Your Helena Home can Cause Structural Changes 

When flooding happens in your Helena neighborhood, advisories are shown on television regarding the dangers of flowing water, especially in low-lying sections of the road. This same force affects the structural framework of houses. While a house collapsing from flooding rarely happens, the damage can affect other elements inside the residence.

When we mitigate homes in Helena with flood damage, we remove the most damaged materials first. Removing carpeting, drywall, and paneling lets us see the extent of flood damage to floors and the frame. It also allows us to get direct air currents moving the moisture out of these components, helping them dry out rapidly. 

Inside crawlspaces and recessed areas of the home, mud and silt may have collected during the flood. We need to remove this debris as soon as possible to help decrease the amount of moisture in the property. This also removes copious amounts of microscopic organisms, some of which can cause unwanted health effects in people. 

During this stage, as in many others, we wear personal protective equipment (PPE) to ensure our safety. Even in areas that your family never enters, we spray the surfaces down with clean water and then apply an antimicrobial spray. We then dry these areas so our building crew can check for warping of beams, displaced studs and support systems, and ensure your house remains stable.

Other changes because of the water’s force can happen on ground floors, above crawlspaces. Having these opened up lets us check for warping, weakened joints, and gives us an opportunity to brace any areas needing such reinforcement.

When the wood frame dries completely, we can reinstall drywall or paneling. Also, with the flooring, we can check for any trip hazards that may have developed before the water receded. We want the flooring to dry completely before installing carpet or other flooring, as this avoids trapped water and microbial growth.

SERVPRO of Helena & Great Falls helps our neighbors recover after disasters like flood damage. Call (406) 458-6008 and we can help your family by making it “Like it never even happened.”

See more about Helena.

Flood Damage In Your Helena Home

2/28/2020 (Permalink)

flooding in home Count on the training, equipment, and experience of SERVPRO to mitigate and remediate storm and flood damage to your home.

Spring Melt and Storms Can Bring Flood Damage to Helena

Although the past winter months in Helena have been drier than average, homeowners cannot rely on a lack of snow when preparing for the possibility of spring flooding. As the warmer months approach, snowmelt joins with rains as potential flooding risks. Low temperatures dip to or below freezing into April, freezing the ground, unable to absorb rain runoff. With nowhere to go but overland, torrential rains leading to flash flooding can find its way into basements and crawl spaces.

Fast, Safe Response Is Crucial After Flooding
You have no time to wait when storms bring flood damage to your Helena home. If water collects in the lower levels, deterioration of building materials begins immediately. Our team has comprehensive Institute of Inspection Cleaning and Restoration Certification (IICRC) training in water damage recovery, including scoping and accommodating safety concerns like electrical and slip and fall hazards.

Water Extraction Challenges
Removing the water swiftly is the priority after contamination considerations are met. Floodwaters also bring far more than moisture into your home. They sweep over the ground and pavement, picking up chemicals, organic waste, and even sewage if the storm drains are overwhelmed. Waste drains inside your home can back up after overland flooding. SERVPRO crews manage the contamination complications in a variety of ways:

    •    Broadcast spraying of disinfectants at the beginning of the project
    •    Shoveling out silt and other solid debris for appropriate disposal before pumping or extraction
    •    Erecting a negative pressure air scrubbing system in the workspace to prevent drift of hazardous airborne pathogens
    •    Containment of the contaminated of water for disposal following local regulation

Cleaning and Drying
After we extract all the liquid water and check for any trapped behind structural components in recesses and building cavities, the SERVPRO crew focuses on cleaning and disinfection. We match the soiling to our proprietary cleaning products, making sure we remove all residues. Application of EPA-registered antimicrobials follows, to inhibit the growth of molds and kill and remaining pathogens. Finally, we use moisture data gathered throughout the project to determine drying goals. Using air movement, temperature manipulations, and dehumidifiers, we bring the moisture levels in your home back to normal.

Count on the training, equipment, and experience of SERVPRO of Helena & Great Falls to mitigate and remediate storm and flood damage to your home. We respond to your call 24/7 at (406) 458-6008.

For more about Helena click here.

Environmental Conditions for Fast Great Falls Home Drying

2/19/2020 (Permalink)

Tiny wood house in water puddle No matter when you make the call, we have technicians who can assist you.

SERVPRO Uses The Elements to Their Advantage in Drying Your Great Falls Home After Water Damage

Drying out a Great Falls property after water losses of any size or severity can require an understanding of the sciences of moisture removal and evaporation. A balance between three distinct elements can maximize the drying efforts of our SERVPRO professionals when we first arrive at your compromised address. Manipulating any one of these elements can improve the efficiency of recovery provided that the other connected conditions maintain the balance.

Between the temperature of the drying zone, the airflow throughout this region, and the humidity levels, our technicians must control these elements to remove water damage from Great Falls homes. A better understanding of the individual effects of these sciences can showcase the connections between each branch of this drying process.

Temperature

Cold temperatures can slow down the effectiveness of drying approaches. Containment practices to establish a drying zone can make the affected region easier to warm to promote thorough moisture removal from materials and the environment. While air movers and other drying equipment can exhaust warmer air that can elevate the temperature, we can also directly impact the damaged area with portable electric heaters.

Airflow

Direct airflow against saturated materials can help to alleviate moisture concerns and can potentially prevent the need for tear-out and reconstruction. Drying construction materials and contents can leave a cool-air barrier resting just above the surface, which can often get removed with the application of direct airflow like our centrifugal air movers.

Humidity

Maintaining a balance in all of these drying elements means adjusting moisture removal equipment to meet the demands of elevated humidity levels. With air movers and other drying tools trained at wet surfaces and regions of the house, evaporation can elevate moisture content levels in the environment. In most cases, this demands a careful balance between an air mover and a dehumidifier to maximize the drying process for our SERVPRO team.   

A direct balance of the three facets of drying can make the mitigation and restoration efforts in your home more efficient and cost-effective. However, we can help when water damages threaten your property, give our SERVPRO of Helena & Great Falls team a call at (406) 458-6008.

See more about Great Falls.

Helena Area Homeowners Trust this Premier Cleanup and Restoration Company for Mitigating Water Losses--SERVPRO!

2/5/2020 (Permalink)

green air movers, dehus, drying out a carpeted room Many Air Movers and Dehumidifiers Drying a Helena Home after a Water-Damaging Event--SERVPRO Has the Right Stuff!

Scalable Resources Are Why SERVPRO Rapidly Remediates Water Damage in Helena

A primary reason why community members prefer our assistance for residential water loss in Helena is our commitment to assign enough trained workers and high-efficiency equipment to complete every job rapidly and thoroughly. Water is incredibly destructive and begins degrading building materials and contents in your home immediately upon contact. We’re Faster To Any Size Disaster, benefiting our residential customers with our rapid response and reliability.

Stakes Are High

Helena water damage requires attention as quickly as possible not only because building materials and contents are in harm’s way but also because mold growth is a considerable risk factor if moisture lingers. In circumstances where a delay or more than 24 to 48 hours occurs before technicians implement water removal and structural drying strategies, mold infestation is a near certainty. The connection between water and mold damage is why our ability to scale up our workforce and equipment inventory results in successful outcomes.

Multiple Affected Spaces Require Additional Resources

Since liquids naturally seek lower ground, significant movement from the original site of the water loss in your residence is inevitable. The spread means more than one level, and more than one room of your home can be affected. Moving from space to space with a small crew takes too much time. Materials awaiting their turn continue to suffer from progressive deterioration from the migrating water and might become unrestorable before they receive attention. This risk is why SERVPRO instead chooses to add crews to work in all damaged areas contemporaneously, utilizing our robust inventory of water restoration equipment to remove water and dry structure.

Comprehensively Stocked Service Vehicles

We take our responsibility to provide fast and thorough water removal and structural drying seriously. Even a brief delay can expose your home to an unnecessary risk of significant demolition and repair. Keeping cost low and disruption to a minimum are reasons why SERVPRO stocks multiple pumps, extractors, air movers, heaters, and dehumidifiers on our signature green trucks. Our crew members never wait to use an essential tool, improving the odds of returning your dwelling to “Like it never even happened,” condition ahead of schedule.

Our mission to get you and your family back into a dry and comfortable living environment fast is why SERVPRO of Helena & Great Falls adapts work crew numbers and the availability of water mitigation and remediation equipment. Call (406) 458-6008 to consult about your water loss as soon as possible.

Ready For Any Small or Large Loss

9/1/2019 (Permalink)

Green SERVPRO vans trucks and equipment in a street SERVPRO arrives at a large commercial loss.

SERVPRO of Helena & Great falls equipment is always ready for any size residential or commercial job

There has been a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Helena & Great Falls to restore your property back to preloss condition quickly, reliably, and more effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often cause powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers
  • Thermal foggers and deodorization agents

The above are just some of the equipment we use at SERVPRO of Helena & Great Falls. Call SERVPRO of Helena & Great Falls today at 406-458-6008 if you need our help. 

Do you know where your shutoffs are?

8/23/2019 (Permalink)

Water shut off valve Do you know where your main water shut off is?

Knowing where your shutoffs are in your commercial building could save you thousands of unnecessary damage to your building.

Often times building owners will rely on the Fire Department to come in and shut off the water to the building once a loss has occurred.

Knowing where your shutoffs are and clearly marking them enables the building owner to shut off water several minutes before first responders can.

In the case of sprinklers that malfunction and turn on, just 1 minute less of water flowing could cut days off of a drying project.

If you don't already, make sure you put together a plan of where the following shutoffs are:

  • Gas

  • Water

  • Electricity

Commercial buildings often times require elevated training and equipment to dry and repair. Our professionals here at SERVPRO of Helena & Great Falls are trained to be mindful of legal and environmental concerns. 

SERVPRO of Helena & Great Falls understands that every hour spent cleaning up is an hour of lost revenue and productivity. 

Call SERVPRO of Helena & Great Falls at 406-458-6008 when an emergency situation arises in your business. 

Signs of Mold in House

8/19/2019 (Permalink)

A leaking sink creates Mold.

Below are some common signs to watch out for that could indicate you have mold growing in your house.

Smelling a Mold Odor

When you have mold growing hidden away in your house, often a moldy smell might be the only clue that it's there. Don't ignore mold odors if you can't see any mold. You should thoroughly inspect your home or hire a professional to do so. 

Seeing Signs of Mold Growth 

If you can see mold growth, even if it is only small, you should take action immediately. Call us at SERVPRO of Helena & Great Falls and we can help. 406-458-6008. 

Signs of Water Problems 

Some signs that you may have a moisture problem include: Water stains or discoloration on walls, floors or ceilings in your house. Another sign of a moisture problem is surface abnormalities like peeling, bubbling or cracking of the paint or wallpaper. If your walls are bowed, bulging or warped it probably means moisture has gotten into them. 

Water Leaks

The above signs of water problems are usually created by leaks. Mold growth from leaks can often be hidden. If the leak was behind a wall or other surface then the mold will probably be hidden behind the surface too. 

Past Flooding

If your house has been flooded in the past then it's likely that mold would've started to grow.  Any mold would probably be growing in places where the flood water remained the longest such as in the basement. Floods can often create mold growing out of view behind walls or under floors.

To prevent Mold in your home have all water damages professionally cleaned up. If you have a water damage or suspect Mold is growing in your home call SERVPRO of Helena & Great Falls at 406-458-6008. 

How small leaks can damage your property.

8/11/2019 (Permalink)

watch out for undetected water leaks. Call SERVPRO today 406-458-6008.

When you think of severe water damage, the first images that come to mind are probably severe flooding with cars floating down the street and a basement fully immersed in water. Rain and flooding do cost business and home owners tens of millions of dollars in repairs annually, but a slow and persistent water leak can also lead to catastrophic damage if not addressed in a timely manner. We explore the consequences of allowing a slow leak to continue.

Structure Damage

Your business or home relies on wood and metal materials. Water can weaken wood and corrode metal. Over time, this weakening can lead to floors buckling and walls and ceilings collapsing.

Sheetrock is also prone to water damage. The gypsum materials in sheetrock can act as a sponge, drawing in the water and weakening the walls. This is also prime breeding ground for mold growth.

Untreated brick and concrete are also susceptible to damage. Continued exposure to water can cause cracks and erosion. If the water freezes and then thaws out, the damage left can be severe, requiring expensive and extensive repairs to the foundation.

Flooring and fixtures

Water can weaken the backing of your carpeting and rugs and make them more susceptible to damage. Additionally, carpeting is not intended to get wet and can attract mold, mildew and insects when it is not dried out right away.

Constant leaks can also cause corrosive damage to metal fixtures such as sink and shower heads. The constant water can cause decay over time to rubber gaskets and cause the water pressure to decrease.

In the bathroom, an unattended leak can lead to loosening tiles in your shower or countertops. Leaks in the kitchen can lead to buckling floors and discoloration.

Mold & Other Pests

When water is allowed to remain stagnant for any period of time, it begins to attract mold, insects and germs. If a wet environment is allowed to remain in your business or home, airborne pathogens and mold will be attracted to it.

Financially Devastating    

Water damage becomes especially expensive when attempting to sell your building or home. It’s better to be proactive now, than to wait until your building or home is already on the market. Home inspectors are trained to look for water and mold damage and will document their findings, no matter how big or small, in their pre-sale inspection report. Potential buyers can use this report to offer substantially less than your asking price or, worse yet, abandon the deal altogether because they feel the building or home is too much trouble to repair.

If you suspect you have a leak call SERVPRO of Helena & Great Falls today. 406-458-6008.

We can determine the scope of your water damage at any stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Surviving Water Damage in Your Home

8/7/2019 (Permalink)

f your are experiencing a water damage call SERVPRO at 406-458-6008.

Water Damage In Your Home

Water damage in your Helena or Great Falls home is a frustrating and time-consuming problem. No one anticipates the issue; therefore, it’s always a major inconvenience and added expense. Particularly with broken pipes, there are several steps you need to take to start the water cleanup process.

1. Stop the Water Flow and Clear the Area

When a pipe breaks or bursts, you first need to stop the water flow. Always know how to shut off the water in your house, and turn it off immediately when you notice water leaking. If there is a large amount of water, it’s a good idea to turn off electricity in the room as well. Also clear the area of any decor items, furniture and especially electronics. If there are removable rugs or floor pads, take them out of the room.

2. Call the Professionals

As tempting as it may be to handle this problem alone, it’s always a good idea to call water damage specialists. They will remove the water and assess the damage to your home. It will give you peace of mind to have professionals dry out the area, as well as items within it. One of the frustrations of having broken pipes is not just the initial water, but also the threat of mold. Professionals will check unseen places, like below flooring and within walls for moisture in order to dry them and prevent mold.

3. Check with Your Insurance Company

The next call should be to your insurance company. If you have flood insurance, that will be very useful. If not, ask for details of your homeowner’s insurance policy and what exactly it covers. Once you know this information, you can prepare your budget and work with the water removal company on payment.

Water damage from broken pipes is a problem you need to deal with immediately. You should make sure to turn off the water and electricity, call a company specializing in water removal and restoration and check your insurance policies. Following these steps will make a hectic process a little more manageable and have you on your way to a restored home.

Fire Damage to your Helena or Great Falls Business

8/6/2019 (Permalink)

Let SERVPRO help you with your fire damage. Call 406-458-6008.

When a fire strikes your commercial property, it's quite likely that you feel yourself start to panic. This immediate reaction makes sense given all of the economic turmoil and property destruction that a fire can cause. However, knowing which steps to take in the face of a Helena or Great Falls commercial fire can help prevent you from becoming anxious, losing money, and undergoing extensive property damages. To handle a Helena or Great Falls commercial fire successfully and speedily, implement the following four tips:


1. Contact A Fire Remediation Expert. 
Once the fire department has doused all of the flames, be sure to call a fire remediation expert. This individual will be able to equip you with a thorough assessment indicating the extent of the damages. Don't ever attempt to handle any of the cleanups, drying, or restoration processes on your own. Doing so could put you in peril of injury and illness.


2. Assemble Your Records. 
In addition to contacting a fire remediation expert, make sure that you assemble your business's essential records. You'll want to have this information with you when you start working with your insurance company. To guarantee that you can have all of your files ready in a safe place, make a point to buy a fireproof safe where they can be stored.


3. Call The Insurance Company Immediately. 
Be sure that you call your insurance company once the fire is put out. This step is important because your insurance agent will work with you to file a claim and determine how much coverage you'll attain for the commercial damages.


4. Get Permission To Reenter The Building. 
Always ask the fire department or another local authority whether you can reenter your building. In some cases, fires can weaken the structural integrity of the commercial property and make it subject to collapse. This is why you need to assure that reentry is safe for you and your employees.


Call SERVPRO For Fast, Friendly Fire Remediation Services 406-458-6008.

After The Storm

8/6/2019 (Permalink)

Storm damage can be a devastating and life altering experience. The first days proceeding a major storm can leave a homeowner overwhelmed and perplexed about what to do next. Some careful and calculated planning will help you and your family return to normal as soon as possible.

Safety Concerns

Regardless of if your home was flooded, hit by torrential wind or was the casualty of an electrical storm, the end result is still dangerous. Electricity can be conducted into standing water and mold will most certainly be an issue. Until a thorough evaluation by a qualified person can be conducted, it’s best to avoid the site altogether. If it all possible, consider staying with relatives or at a hotel or a shelter.  Make sure to bring a weeks’ worth of clothing and supplies. Your home should be professionally inspected prior to returning.

Government assistance

Often times after a major storm, FEMA will make provisions for those affected by major storm damage. This includes help with housing, meals, home repairs and assistance with filing insurance claims. For more information contact your local FEMA representative.

Documentation

Make sure to document as much as possible about the storm and the damage to your home, especially if your home owners insurance policy is more specific about the type of damage it will cover. Take as many photos as possible and note any major issues such as mold, exposed power lines and crumbling walls. This will all come in handy when filing a claim with your insurance company.

Filing a claim

Contact your insurance provider as soon as possible. A claims representative should be assigned to you. Work with him to initiate repairs. This process can sometimes drag on for several months, but generally speaking, most policies will pay for the damage after your deductible has been paid. More often than not, homeowners policies do not cover flooding. If your home has been flooded, you need to contact your flood insurance provider. If you do not have flood insurance, you will have to pay for your repairs out of pocket. If you live in an area where flooding is a potential, consider purchasing a flood insurance policy.

Contact SERVPRO of Helena & Great Falls 

As water and storm damage specialists, we have the experience and advanced training that enables us to restore your property quickly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. 406-458-6008

Effects of The Helena North Hills Fire on Homes

8/6/2019 (Permalink)

The damage from a burning fire is easy to see on a home. The smoke from a wildfire can be equally damaging, but may not be as easily seen. However, it almost always can be smelled. Smoke damage to the exterior and interior of your home from a wildfire can be in the form of smoke stains as well as deeply permeating odors. Smoke odors can seep into drywall, woodwork, fabrics, carpet, books and other personal items.

After the danger of the wildfire has passed and you're able to return to your home, it's time to call your insurance agent and the professionals at SERVPRO of Helena & Great Falls. Our IICRC trained professionals will assess the smoke damage as well as any fire/water damage that your home may have suffered during the North Hills Fire. We can determine an action plan for cleaning, restoration and smoke removal. Let SERVPRO of Helena & Great Falls effectively remediate wildfire smoke damage from your home. Call us at 406-458-6008 

Common Reasons for House Fires in Montana

8/1/2019 (Permalink)

Barbecue fire getting out of control.

1. Cooking Equipment 

When a pot and pan splatter grease, it can take seconds to cause a fire. When cooking stay close by, especially if using oil or high temperatures. Keep combustibles away from the heat source (e.g. oven mitts, dish towels, paper towels).

2. Electrical Equipment

  1. Make sure your outlets aren't overloaded 
  2. Don't have electrical wires under heavy equipment 
  3. Your Electrical appliances don't have loose or frayed cords/plugs

3.Candles 

Keep candles on a level surface, away from combustible materials and out of reach of children or pets. Always blow them out before leaving the house. 

4. Barbecues 

Use Barbecues away from the house, deck rails, and tree limbs. Maintenance them on a regular basis, clean removable parts (inside and out) with soapy water. Check for potential leaks in the connections by spraying them with soapy water; Watch if bubbles form when you open the gas.

5. Fire Pits

  1. You may need a permit depending on where you live to have a fire. 
  2. You have to have a permit if your fire is bigger than 2 ft tall and 3 ft diameter. 
  3. Keep at least 25 ft away from structures and tree limbs. 
  4. Use a screen over your fire to keep the sparks from flying 
  5. Keep a bucket of water or a hose close by.

What is an Emergency Ready Plan

8/1/2019 (Permalink)

Call SERVPRO today for your free ERP 406-458-6008.

According to FEMA, around 40% of business fail to reopen after a disaster. And to make things worse, the United States Small Business Administration found that over 90% of business close within 2 years of a disaster. But despite these alarming statistics, you can mitigate the impact of a disaster if you make preparations in advance. One of the easiest ways you can begin preparations is by creating an Emergency Ready Profile. 

All of Our Business' Vital Information

An Emergency Ready Profile (ERP) is a document comprised of all of your business' vital information. It includes emergency contact information, utility shut-off locations, and other information you or your employees might need in an emergency situation. 

Your local SERVPRO franchise will create an ERP for your business, free of charge! A representative will come in and ask a few questions, then get the necessary information regarding shut-offs and emergency exit points. The whole process should take no more than a few minuets of your time!

After your representative compiles the documents, they will present both a physical and digital copy of the ERP.

Recovering Your Business

After a disaster, your priority should be to get your business back to its normal operations. Fortunately, an ERP allows you the opportunity to quickly respond and take crucial actions. If you are interested in an ERP for your business or commercial building, call SERVPRO of Helena & Great Falls 406-458-6008.

Tips to prevent water damage

7/15/2019 (Permalink)

It is not uncommon for Montana to get hail the size of tennis balls or golf balls. Please inspect your roof and home after a hail storm.

1.) Clean your gutters and ensure good drainage. 

2.) Direct down spouts 5-10 feet away from the house and ensure good drainage.

3.) Test your Sump Pump regularly.

4.) Fix all water leaks immediately.   

5.) Check for dark spots under pipes and on ceilings.

6.) Repair any cracked caulking. 

7.) Inspect your roof regularly. Replace missing roof shingles ASAP.

Lewis and Clark and Cascade Counties have been hit with many Severe Thunderstorms this summer. Please make sure to inspect your roof for hail and wind damage. If water damage is suspected call SERVPRO at 406-458-6008.

SPRING FLOODING: ARE YOU READY?

3/15/2019 (Permalink)

Rossiter Elementary School floods in May of 2018.

As Montana's record breaking winter comes to an end, many communities will face the risk of spring flooding. Between a heavy snow pack, rapid snow melt and spring rain, these conditions will only increase the threat of your building being damaged by flood waters. By becoming educated and taking steps to protect your home or business, you can be more prepared for flooding. 

- Create and practice a flood evacuation plan

- Build an emergency kit

- Move important papers and valuables to a safe, dry location

-Strengthen and secure your building-Sand bags work well 

- review your insurance coverage

In the unfortunate event your home or business does suffer from a flood call SERVPRO of Helena & Great Falls to check for damage, remove any wet contents to prevent molding, and begin planning for repairs.   

Warmer weather is approaching quickly. Now is the time to begin preparing for spring floods. 

Frozen Pipes

2/8/2019 (Permalink)

Busted pipes can cause considerable damage to your Helena or Great Falls property.

The temperatures here in Montana have been dropping and the winter weather is here.  When the temperatures go below freezing level, your property is at risk for frozen pipes, which can create a major disaster in your home or business.

Be Prepared

  • Know where your water shut off is located, in case of a frozen water pipe burst.
  • Insulate exposed pipes in your home or business, especially if they are in unheated rooms.
  • Open bathroom and kitchen cabinet doors during cold spells to allow warmer air to circulate around the plumbing.
  • During extremely cold weather, keep a slow trickle of water flowing through faucets. Running water is less likely to freeze.
  • Consider shutting off outdoor faucets and open the outdoor faucet to help ensure it completely drains and the inner valve is shut off.
  • Keep your heat set to the same temperature both day and night.
  • If you plan on being away from your property for an extended period of time, leave the heat on and set the thermostat to at least 55°F.

Discovered Frozen Pipe

  • First sign of freezing is reduced water flow from a faucet.
  • Keep the faucet open when treating frozen pipes.
  • Apply heat to the frozen sections using a heating pad, hair drier, or another safe heat source. Do not use an open flame device.
  • Check additional pipes and faucets for freezing.

When a Pipe Bursts

  • Shut off the water at the main valve.
  • Call your local restoration professionals, SERVPRO® of Helena & Great Falls.

A burst pipe can cause considerable damage to your property if not addressed quickly. If winter weather causes water damage to your home or business, call SERVPRO® of Helena & Great Falls. We are available 24/7 in Cascade county, Lewis & Clark county and surrounding areas.  

Vacation Water Damage Preparedness

11/26/2018 (Permalink)

Call us at SERVPRO of Helena & Great Falls if you ever come home to damage in your house. 406-458-6008

If you ever come home from vacation to find your home flooded, call us immediately. (406) 458-6008.

With the holiday season upon us, many folks are making travel plans and preparing to visit friends and family around the country.

While you are away on vacation, the last thing you want to worry about is water damage to your home. Unfortunately, a water loss can strike at any time, whether or not you are present for it. Here are a few tips you can use to minimize the potential of water damage to your home whilst away.  

Quick pre-departure home inspection

After you have bought your plane tickets and packed your luggage, make sure to do a quick inspection around your home for potential problematic areas. Have a look at the pipes under your sinks, look for any issues with your water heater or furnace, inspect the supply lines that connect your major appliances and check the gutters and roof for any leaks, blockages or abnormalities.

This quick step can greatly reduce the potential for damage while you are away and give you peace of mind in the process.

Turn off the water main

An easy way to insure that you have no water related issues while you are away is to simply turn the water main off. It may be days before someone discovers standing water in their home, and turning off the water main on the way out the door will eliminate the potential to find unwanted surprises when they return.

Hire a house sitter

It’s always a good idea to have a trusted friend, family member or neighbor keep an eye on your home while you are away. Even better if they can stop in once or twice a day to make sure everything is in order. Make sure that whoever you choose receives adequate instructions and emergency contact information.

Nobody wants to return to their home after a fun vacation to find water damage, but sometimes, despite best efforts, they can still happen.

If you do return from your vacation to find water damage in your home, stay calm and contact a reputable water restoration company such as SERVPRO of Helena & Great Falls immediately. The longer you wait, the more there is a chance for secondary damage.  

(406) 458-6008

Clogged Dryer Vents a Possible cause of Fire Damage in Helena & Great Falls Apartments

8/10/2018 (Permalink)

Always keep dryer vents clean.

SERVPRO Technicians Remediate Damage After Fires as Well as Offer Preventative Tips

Dryers come equipped with a lint trap to catch and collect the lint and tiny threads that come off of clothing when residents in Helena or Great Falls do their laundry. Over time, larger items, such as broken zippers, can wear tiny holes into the trap. These holes can permit lint to pass through the trap and into the duct. When clogs develop in the interior of the duct, heat can build up and result in a fire. 
 
When a home or Apartment suffers fire damage because of a clogged duct or exterior vent, fire damage can occur. This is not the only way that a fire can occur, though, and clothing that ignites while in the dryer causes almost as many fires. SERVPRO technicians can help you undo the damage and restore your home.
 
Just like we remove charred materials like burnt drywall sections, wooden trim, and destroyed personal belongings, we also remove and replace ducts and vents. SERVPRO helps homeowners prevent such fires by cleaning out ductwork and all related vents. A fire can start in other ducts, unrelated to the dryer, and we can reduce the risk in these areas, also. 
 
Cleaning up and removing any destroyed materials makes it much easier for repair work to happen. Doing so also removes any dangers present that could harm you or your children. Pets can also end up injured when they wander into areas that contain fire damage. A fire, no matter how small, causes a family to experience enough stress without the added crisis of an injury. 
 
Sorting through the laundry, both unwashed and already laundered, reveals which items suffer from fire-related defects. We can often remove smoke damage on unique or one-of-a-kind clothing items. The fire's heat can also cause other problems to items in the immediate area. Drying racks and shelves can become unsightly messes, but the small endeavor of installing new ones can help make everything "Like it never even happened." 
 
Call SERVPRO of Helena & Great Falls if you need our assistance with fire cleanup in the Helena & Great Falls areas. 406-458-6008

SERVPRO Emergency Ready Program

8/10/2018 (Permalink)

Call SERVPRO of Helena & Great Falls today so we can provide your business with an Emergency Ready Profile.

The SERVPRO Emergency READY Profile(ERP) will help ensure you and your businesses are “Ready for whatever happens.”

In the event of an emergency, the SERVPRO® Emergency READY Profile can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including: Emergency Contact Information, Shut-off Valve Locations and Priority Areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smart phone or tablet.

You can establish SERVPRO of Helena & Great Falls as your disaster mitigation and restoration provider, giving you access to over 45 years experience and a System of more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a no cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call us, SERVPRO® of Helena & Great Falls, to establish your Emergency READY Profile.

Is Your Business Prepared?

8/10/2018 (Permalink)

Only 25% of businesses that close due to a major disaster ever reopen.

How quickly your company can get back to business after a storm, fire, or flood often depends on the emergency planning done today. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies.

The following are common sense measures business owners and managers can take to start getting ready. A commitment to begin planning today will help support your employees, customers, the community, the local economy, and even the country. It also protects your business investment and gives your company a better chance for survival. Review the following questions to learn if your company is prepared.

Be Informed
Do you know what kind of emergencies might affect your company? Do you know what you
will do in an emergency situation?

Develop a Business Continuity Plan 

Do you know which staff, procedures, and equipment are absolutely necessary to keep operating? Do you have
backup plans for those operations? Do you know what you will do if your building or plant is not accessible? Do you know what you will do if your
suppliers are impacted by a disaster? Are you ready for utility disruptions?

Prepare Your Emergency Plan

Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with employees before, during, and after an incident? Do you have copies of building and site maps with utilities and emergency routes marked? Are your employees trained for medical emergencies?

Practice the Emergency Plan

Have you practiced your plan recently? Do you practice and coordinate with other businesses in your building or industrial complex? Have you reviewed your plans in the last 12 months?

Review Insurance Coverage

Have you reviewed your insurance coverage recently to see if you’re covered in a disaster?

Secure Your Facility and Equipment

Have you secured all the ways people, products, and supplies get into your building? Have you conducted a room-by-room walk-through to
determine what can be strapped down?

Improve Cyber-security

Do you regularly install patches to your software? Have you installed a firewall on your computer? Do you regularly update your antivirus software?

Promote Family and Individual Preparedness

Do you encourage employees to have a personal emergency supply kit and a family communication plan?

If you answered “No” to any of these questions, visit ready.gov and learn how to better prepare your business.

What you need to know about Mold Spores.

8/3/2018 (Permalink)

Mold that was behind a wall.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors.  This makes it impossible to remove all mold from a home or business.  Therefore, mold remediation reduces the mold spore count back to its natural or baseline level.  Some restoration businesses advertise, "mold removal" and even guarantee to remove all mold, which is a fallacy.  Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoor on your son's clothing or a pet.
  • Mold spores thrive on moisture.  Mold spores can quickly grow into colonies when exposed to water.  These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed.  Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth.  Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Call SERVPRO of Helena & Great Falls if you need a mold inspection. 406-458-6008

Restoring Commercial Property Following a Water Damage

8/3/2018 (Permalink)

SERVPRO is here to help.

Flooding and water damage events in Cascade or Lewis & Clark County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we're dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Present Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity.  So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need. 406-458-6008

About SERVPRO of Helena & Great Falls

SERVPRO of Helena & Great Falls specializes in the cleanup and restoration of commercial and residential property after a water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-Industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Fire Season Safety Tips

8/3/2018 (Permalink)

Always be prepared around fire.

Fire season is here in the Northwest. Preventing a fire accident is far easier than investing in fire and water restoration in the aftermath of such an accident. We've put together a few tips to make your summer activities not only fun and memorable, but also safe.

1. Always have water or a fire extinguisher on hand. When you are having a campfire, or backyard fire pit, it’s always a good idea to keep a bucket of water or hose nearby. Sometimes sparks and flammable materials can fly out of the fire. Having water nearby means you will be able to respond quickly to keep the fire under control.

2. Fireworks should only be used under adult supervision. Everyone loves sparklers and pinweels, but the reality is, they can be very dangerous in the wrong hands. Keep a close eye on children when fireworks are involved. It only takes a split second for a fun fourth of July to turn into a life altering disaster. Additionally, never try to relight faulty fireworks or sparklers. All fireworks and sparklers should be disposed of in a bucket of water.

3. Maintain your gas or charcoal grill. Over time, grease and other flammable materials can build up on your grill. To help prevent a possible grease fire, always maintain your grills and keep them clean.

4. Survey your surroundings prior to lighting a fire or grill. Make sure there is nothing flammable directly adjacent to the fire. This includes deck railings, branches, dry grass or wood. You should also NEVER start a grill indoors or directly under your home’s eaves or soffits. Additionally, when starting a camp fire, take care to clear the area around where you will be starting the fire and make certain there are no dry materials that could catch fire from a nearby spark. Check your local municipalities to ensure that a campfire ban in not in effect in your area.  

5. Always completely extinguish a fire or grill. When you are finished with your fire or using your grill, always make certain that it is completely out. Grills and fires can quickly become a serious disaster when left unsupervised.

Fires, grilling and fireworks are all a part a fun summertime experience, but remember to be smart and safe so that everyone can have an enjoyable experience. SERVPRO of Helena & Great Falls wishes everyone a safe and happy summer having fun and making memories. If you follow these tips, you may never need to call us for fire restoration, but do remember, we are always here when you need us. 406-458-6008

Water Damage & Homeowners Insurance

8/3/2018 (Permalink)

Are you covered in your insurance policy.

A water loss is a very common calamity and a fact of life for many homeowners. Insurance policies can give you peace of mind, but many times, homeowners may not be aware of what is and what is NOT covered in their policy until it’s too late. We review seven common potential water related disaster scenarios below. You may want to update your policy accordingly after reviewing this article.

Broken pipe due to freezing

During the winter months, temperatures can reach extremes that can freeze the water in your pipes and cause them to burst. Most home owner’s policies cover this type of damage unless it was caused by negligence. An example of this would be if you left your home unoccupied and without heat.

Swimming pool leak that results in damage to your basement and lawn

Generally speaking, swimming pool leaks will not be covered in your homeowner’s policy unless the leak was the result of a falling tree. Damage to your basement and personal belongings is usually covered but damage to your lawn is generally not.

Appliance failure

Water damage from a failing appliance, such as an overflowing washing machine or broken toilet is covered if the issue is accidental and not the result of negligence. If you have failed to maintain your appliances and supply hoses, and this results in damage, it will not be covered.

Sewage back up

Although sewage backups are not covered by most standard home owner policies, additional endorsements may be added to the policy for this purpose. If the sewage back up was caused at a city level, you should contact the appropriate authorities in your municipality to discuss your options.

Natural disasters and storms

Damage incurred from floods are not covered in standard homeowner insurance policies. This includes intruding water from overflowing rivers, lakes or seawater, in addition to storms. If you require protection from this type of damage, you will need to get it separately in addition to your standard policy. Check with you insurance agent to find out your options.

Water seepage from ground water beneath your basement

This type of damage is considered a maintenance issue and is not covered in standard homeowner’s insurance policies.

Leakage through roof during or after a rainstorm

If your roof has not been properly maintained, this type of damage will not be covered. However, damage to your belongings may be covered, depending on the type of insurance policy you have. It is always a good idea to perform preventative maintenance to your home, especially if you live in an area with high precipitation or snow such as Helena or Great Falls area in general.

A lot of homeowners are unsure how to handle mold growth in their home as it pertains to their insurance policy. It is good to educate yourself on this type of claim prior to it occurring.

If you experience a flood in your home or discover that you have a mold issue, call SERVPRO of Helena & Great Falls 406-458-6008 immediately to get the remediation process underway as soon as possible. We deal with insurance companies on a daily basis and can help you navigate your claim. We are always here to help.

After Storm Tips

8/3/2018 (Permalink)

Call us at 406-458-6008 for Helena or 406-952-1001 if you experience flooding.

Here are some tips in case you encounter flooding or flash flooding. 

  • Photograph The Damage. You can never take too many photos. Your insurance company will thank you and you will have a much easier time with your claim if you have good photos.
  • Contact Your Insurance Provider. As soon as you have gathered preliminary information, you should contact your home insurance provider. In the event that your vehicle has suffered damage, contact your auto insurance provider.
  • Safety First. Be mindful of fallen power lines and take care not to come in contact with electrically charged water.
  • Inspect Plumbing. Turn of your water main if necessary. Contact a trusted plumbing contractor if you discover plumbing damage.
  • Disconnect electrical appliances that have come in contact with water. Turn off main power at the power source. Contact a electrician if you discover damaged electrical wires.
  • Inspect your roof. Heavy rains and wind may have dislodged some of your roofing. If you discover any damage, contact a roofing contractor.
  • Contact SERVPRO of NW Portland. If the storm has resulted in flooding, call SERVPRO of Helena & Great Falls immediately to start the water remediation process. Secondary water damage can occur in as little as 24 hours.
  • DO NOT attempt to remove fallen trees yourself. Contact a reputable arborist if the tree is on your property or the appropriate municipality if it has fallen across public lands or roads.
  • Always work with trustworthy local service providers. Unfortunately, there are some companies that attempt to take advantage of storm events. Always obtain a written contract that outlines the service expectations and a breakdown of costs.

SERVPRO of Helena & Great Falls specializes in the cleanup and restoration of residential and commercial property after a storm event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. If storm damage strikes your home, trust the damage restoration industry leader. 406-458-6008

Keeping a clean HVAC system reduces the chance for mold to grow

8/3/2018 (Permalink)

Have your HVAC unit cleaned every year by SERVPRO of Helena & Great Falls.

Mold in HVAC (heating, ventilation and air conditioning) systems can cause serious health problems. When the furnace or air conditioner is turned on,  microscopic mold spores can blow out of the air ducts and circulate through the air, where they are easily inhaled.

Keeping your Ducting and the Intake clean is vital to reducing the amount of contamination your HVAC system has.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Helena & Great Falls specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today 406-458-6008.

Water Restoration Steps

7/30/2018 (Permalink)

Water damage in your home can do extensive damage quickly. Call SERVPRO of Helena & Great Falls to help keep the damage to a minimum.

The Steps of Water Restoration

In the event of a water related disaster, SERVPRO of Helena & Great Falls is your first line of defense. Call us today. 406-458-6008.

In the event of a water related disaster in your Great Falls home, your FIRST line of defense is to call a reputable water restoration company such as SERVPRO of Helena & Great Falls. Most of the damage will occur in the first 48 hours. The longer water has a chance to sit, the more expensive the repairs will be.

Upon arrival, SERVPRO of Helena & Great Falls will likely perform a variation of the following steps:

  • Assessment of the damage

This step consists of a walk though of the area in question. Information and photos will be gathered. The surrounding area will also be inspected. Many times, water can seep into neighboring regions and can sometimes go undetected without the aid of a trained water restoration professional.

  • Water Removal

SERVPRO of Helena & Great Falls will then begin to remove the standing water. This process will involve vacuums and extraction pumps. This step is a race against time, as the longer the water sits, the more chance for secondary damage.

  • Drying

Once all of the standing water has been removed, the drying process can begin. This stage will utilize strategically placed industrial air movers and dehumidifiers. SERVPRO utilizes scientifically proven methods and state of the art equipment to decrease the dry time. Every job is different and will require its own “dry plan”.

  • Restoration

This step includes the removal of unsalvageable materials such as damaged carpets, drywall and other waterlogged building materials. This step will reveal how much of the area was able to be restored to a preloss condition.

Each water restoration job comes with its own unique set of challenges, and is assessed on a case by case basis. This list is intended to merely explain the general procedures of water restoration. Our blog contains a wealth of information on the subject of water, fire and mold restoration. If you are looking for a reputable and dependable disaster restoration company, SERVPRO of Helena & Great Falls is an industry leader and we take pride in every job we perform. Call us today to set up an assessment. 406-458-6008

Spring Flooding Prevention

4/2/2018 (Permalink)

Spring is known for its unpredictable weather. The combination of heavy rains and rapid snow thaw from the mountains can result in severe home flooding. Here are vital tips to prepare your home for spring thaw and prevent water damage:

  • Remove snow around your house with a shovel so that thawed snow will drain away from your home. Also, remove obstructions or debris that could prevent water from being carried away from your house.
  • Check your home’s drainage. Ensure that flood drains outside your house are not obstructed by debris. Roof drains should be open and flow freely.
  • Clear gutters of all ice, snow and any possible blockages.       
  • Have your roof inspected to ensure that it is prepared for storms and to keep water out of your house. 
  • Elevate items in the basement. Relocate sensitive items, such as documents or electronics to the upper levels of your home. 
  • Install a sump pump in the basement. Sump pumps protect your basement from flooding by removing excess water around your home’s foundation, transporting it safely outside. If you already have a sump pump, make sure it is clean and the intake valve is clear. Test the sump pump to ensure it’s in proper condition.
  • Purchase flood insurance ahead of time. Most homeowners’ policies do not include flood damage so it’s important to purchase this protection separately. However, make the call today as flood insurance becomes effective 30 days after the date of purchase.
  • If you do run into flood water entering your home call SERVPRO OF HELENA & GREAT FALLS. 406-458-6008.

Why Pipes Burst

12/13/2017 (Permalink)

When water freezes, it expands. That's why a can of soda explodes if it's put into a freezer to chill quickly and forgotten. When water freezes in a pipe, it also expands the same way. If it expands enough, the pipe bursts, water escapes and serious damage results.

Surprisingly, ice forming in a pipe does not typically cause a break where the ice blockage occurs. It's not the radial expansion of ice against the wall of the pipe that causes the break. Rather, following a complete ice blockage in a pipe, continued freezing and expansion inside the pipe causes water pressure to increase downstream. Between the ice blockage and a closed faucet at the end. It's this increase in water pressure that leads to pipe failure. Usually the pipe bursts where little or no ice has formed. Upstream from the ice blockage the water can always retreat back towards its source, so there is no pressure build-up to cause a break. Water has to freeze for ice blockages to occur. Pipes that are adequately protected along their entire length by placement within the building's insulation, insulation on the pipe itself, or heating, are safe.

Call SERVPRO of Helena & Great Falls if you experience a broken pipe in your Helena or Great Falls home (406) 458-6008.

Christmas Holiday Safety

12/13/2017 (Permalink)

Christmas Trees can start a huge fire that can completely damage your Helena or Great Falls home. Follow our safety instructions.

The Christmas season is in full swing. During this time each year, the traditional Christmas tree fills the family room surrounded by presents. BE CAREFUL - Christmas tree fires are infrequent, but they can happen. Listed below are a few good measures that will help ensure your home’s safety:
• Make sure you pick a healthy tree; trees with brown needles indicate dryness.
• Make sure your tree is placed in a sturdy stand to prevent it from falling over.
• Make sure your stand has an adequate basin for water.
• Make sure to check and water your tree daily.
• Check your lights to make sure they are fire resistant and supported by a national testing organization.
• Keep your trees a safe distance from any heat source.
• Make sure that the lights and any extension cords used are in good working condition; look for and replace damaged wires.
• Check all the bulbs to make sure they are working properly.
• Make sure you have adequate smoke alarms in the area and they are working properly.
The SERVPRO of Helena & Great Falls team wants to ensure that everyone has a safe and joyous season. In the unlikely event that a fire were to occur, know that the SERVPRO team in Helena and Great Falls is ready to assist 24/7 by calling 406-458-6008.

Water Damage Restoration in Helena & Great Falls Homes

11/13/2017 (Permalink)

Water can do a lot of damage to a home that is not visible to the eye. Let SERVPRO of Helena & Great Falls help restore your home. 406-458-6008

Water Damage Restoration

Many Helena & Great Falls homeowners who find damaged areas in their residence often try to patch the area up with store-bought repair materials. These items are typically only for temporary repairs, not permanent ones. Water can damage a home in various ways, each requiring its own solution.

When your Helena or Great Falls home needs water damage restoration, SERVPRO can assist you with the needed work. Our tools, machinery, and equipment help us in providing professional services for both large and small jobs. Because water damage spreads and grows larger, small affected areas should receive timely repair work. Prevention always requires less work and expense than what larger jobs need. Acting quickly instead of waiting for water damage to become more noticeable or problematic costs homeowners thousands extra.

Experts in restoration work can save you both time and money by doing the repairs the correct way, the first time. This eliminates the need for temporary materials, which restoration professionals need to remove before performing more permanent repairs.

SERVPRO technicians restore homes by removing sections full of water damage and then replacing the needed materials. Cleaning away the grime and grit that comes along with deterioration can revitalize some materials enough that replacement becomes unnecessary. Removing some materials leads to the discovery of additional damage on the wooden beams that make up the framework of a home.

Replacing structural supports with like materials restores the strength of the home's interior structure. Many homeowners experience an absence of creaking after this type of restoration. Window frames and doors become a bit more square once this happens, also, making them easier to open and close.

When water damage affects windows and doorways, re-framing them can solve the problem. Cabinets can also become water-damaged and require repair work. Floors, walls, ceilings, and even your belongings can sustain damage from exposure to water. We can restore all of these to like-new condition for you.

Water, while necessary for life, can quickly and easily create damaged areas in any home. Our experts also have the skills needed to locate the water coming into your home, and then eliminating the water's source, protecting your home from future water damage. Call SERVPRO of Helena & Great Falls at (406) 458-6008 for our round-the-clock services.

Preparing your Great Falls home for winter

9/25/2017 (Permalink)

If you find yourself with Frozen pipes call SERVPRO.

Before winter arrives

The three central causes of frozen pipes are quick drops in temperature, poor insulation, and thermostats set too low. You can prepare your home during the warmer months.

  • Insulate pipes in your home's crawl spaces and attic, even if you live in a climate where freezing is uncommon. Exposed pipes are most susceptible to freezing. Remember, the more insulation you use, the better protected your pipes will be.
  • Heat tape or thermostatically controlled heat cables can be used to wrap pipes. Be sure to use products approved by an independent testing organization, and only for the use intended (exterior or interior). Closely follow all manufacturers' installation and operation instructions.
  • Seal leaks that allow cold air inside near where pipes are located. Look for air leaks around electrical wiring, dryer vents, and pipes, and use caulk or insulation to keep the cold out. With severe cold, even a tiny opening can let in enough cold air to cause a pipe to freeze.
  • Before winter hits, disconnect garden hoses and, if possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. This reduces the chance of freezing in the short span of pipe just inside the house.

If your Great Falls or Helena area home does end up with frozen pipes call SERVPRO of Helena & Great Falls. 

Does Hidden Mold need to be Remediated?

8/30/2017 (Permalink)

Windows especially in colder climates can have Mold growth. the hot interior mixed with the freezing exterior creates moisture and mold growth--

Mold Stains and Patches Are Eliminated by SERVPRO

Mold does not need light to grow, just moisture and a surface that provides an organic food source. The wooden structure of your home provides cellulose, a perfect food source. Just a bit of moisture encourages mold spores to grow. SERVPRO assists with mold remediation behind walls, in attics, under flooring, or any other recess or covered place.
 
Your remodeling contractor found mold damage between the walls in your Helena or Great Falls Home during demolition to expand your kitchen. Our trained technicians used the Environmental Protection Agency (EPA) protocols to contain and remove the moldy material exposed due to the tear-out activity. The concern you have now is whether the mold extends into areas beyond the square-footage of the new doorway.
 
SERVPRO’s project manager works with your remodeling contractor and your insurance company to determine the extent of the mold remediation necessary. Ignoring potential mold colonies simply because they are unseen is risky for some reasons.
 
*Continued fungal growth threatens the structural integrity of your home as it consumes the wood making up the framework of your dwelling.

*Susceptible individuals may react adversely to mold, evident or hidden, particularly if they have allergies or specific sensitivity to the strains possibly growing inside the walls. Only a healthcare practitioner should advise you on the connection between mold and illness, but professional remediation of all colonies can improve air quality.

*Unchecked mold growth eventually becomes visible, extending through materials like gypsum board, wall paper, and more, spreading spores in all directions. Staining can become unsightly, especially in a newly remodeled kitchen.

*Mold often creates an unpleasant, musty odor that emanates from the cavities it occupies. Elimination of the smell requires remediation of the fungal proliferation.
 
Trust our mold remediation team to contain and remove any additional colonies. SERVPRO follows the best industry practices, using professional antimicrobial products to scrub down areas and HEPA filter-equipped air scrubbers and vacuums to clear the air and surfaces of excessive mold residues.
 
Mold also signals a moisture breach from a leak in your roof, plumbing, appliances, or excessive humidity. The SERVPRO team knows finding, containing and removing almost all of the active mold must be followed by detecting the source of the moisture. Failing to eliminate the water or moisture issue increases the risk of additional microbial infestations in the future. Although mold spores are always present, they pose little danger without water activation.
 
Rely on SERVPRO of Helena & Great Falls to remediate mold growth in any area of your home properly. Call (406) 458-6008 to set up an appointment for a consultation with one of our experienced estimators.

Providing immediate services day or night for Helena and Great Falls, Mt.

8/30/2017 (Permalink)

Montana residents we provide immediate service day or night. Please call SERVPRO of Helena & Great Falls.

Helena and Great Falls Area Residents: We provide immediate service day or night!

SERVPRO of Helena & Great Falls provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in our area.

We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 406-458-6008 for Helena or 406-952-1001 for Great Falls

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property in Cascade county or Lewis and Clark county. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

www.SERVPROhelenagreatfalls.com

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

SERVPRO of Helena & Great Falls has trained professionals ready to help.

8/30/2017 (Permalink)

Our staff is highly trained and ready to help. We are an IICRC Certified Firm.

Our Highly Trained Restoration Specialists can restore your Portland Area Home

We are an IICRC Certified Firm

SERVPRO of Helena & Great Falls is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Helena & Great Falls

SERVPRO of Helena & Great Falls specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our Friendly and Talented Crew - http://www.SERVPROhelenagreatfalls.com/employee-photos

Certifications

  • RRRP - Lead-Based Paint Activities and Renovation
  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician
  • ECTP - Employee Certification Training Program

Helena and Great Falls residents protect yourself from Wildfire Smoke.

8/30/2017 (Permalink)

Currently Montana has 600,000 Acres burning. Please stay safe and stay indoors. If restoration is needed call SERVPRO.

Dry conditions in Montana have increased the potential for wildfires in or near wilderness areas. Stay alert for wildfire warnings and take action to protect yourself and your family from wildfire smoke.

When wildfires burn in your area, they produce smoke that may reach your community. Wildfire smoke is a mixture of gases and fine particles from burning trees and other plant materials. This smoke can hurt your eyes, irritate your respiratory system, and worsen chronic heart and lung diseases.

Who is at greatest risk from wildfire smoke?

  • People who have heart or lung diseases, like heart disease, chest pain, lung disease, or asthma, are at higher risk from wildfire smoke.
  • Older adults are more likely to be affected by smoke. This may be due to their increased risk of heart and lung diseases.
  • Children are more likely to be affected by health threats from smoke. Children’s airways are still developing and they breathe more air per pound of body weight than adults. Also, children often spend more time outdoors engaged in activity and play.

Stay alert for wildfire warnings.

Take precautions to decrease risk from wildfire smoke.

If you have question call 406-458-6008.

Take steps to decrease your risk from wildfire smoke.

  • Check local air quality reports. Listen and watch for news or health warnings about smoke in Lewis& Clark and Cascade counties. Find out if your community provides reports about the U.S. Environmental Protection Agency’s Air Quality Index (AQI) or check the report on AirNow.gov. In addition, pay attention to public health messages about safety measures.
  • Consult local visibility guides. Some communities have monitors that measure the amount of particles in the air. In the western United States, some states and communities have guidelines to help people determine if there are high levels of particulates in the air by how far they can see.
  • Keep indoor air as clean as possible if you are advised to stay indoors. Keep windows and doors closed. Run an air conditioner, but keep the fresh-air intake closed and the filter clean to prevent outdoor smoke from getting inside. If you do not have an air conditioner and it is too warm to stay inside with the windows closed, seek shelter in a designated evacuation center or away from the affected area.
  • Avoid activities that increase indoor pollution. Burning candles, fireplaces, or gas stoves can increase indoor pollution. Vacuuming stirs up particles already inside your home, contributing to indoor pollution. Smoking also puts even more pollution into the air.
  • Prevent wildfires from starting. Prepare, build, maintain and extinguish campfires safely. Follow local regulations if you burn trash or debris. Check with your local fire department to be sure the weather is safe enough for burning.
  • Follow the advice of your doctor or other healthcare provider about medicines and about your respiratory management plan if you have asthma or another lung disease. Consider evacuating if you are having trouble breathing. Call your doctor for  advice if your symptoms worsen.
  • Do not rely on dust masks for protection. Paper “comfort” or “dust” masks commonly found at hardware stores are designed to trap large particles, such as sawdust. These masks will not protect your lungs from the small particles found in wildfire smoke.
  • Evacuate from the path of wildfires. Listen to the news to learn about current evacuation orders. Follow the instructions of local officials about when and where to evacuate. Take only essential items with you. Follow designated evacuation routes–others may be blocked–and plan for heavy traffic.
  • Keep it safe Montana.

Water damage? Get cleanup from SERVPRO of Helena & Great Falls

8/30/2017 (Permalink)

Let SERVPRO of Helena & Great Falls help you when water has taken over your home. Call 406-458-6008 today.

Damage Caused by Water, from Busted Pipes or Storms, Get Cleanup from SERVPRO

There are a variety of websites showing a simple 10-step do-it-yourself fix for protecting your structure after a flood. However, they often promote their products that fail to meet EPA specifications and even forgo mentioning other important factors involved in the process.

It is hard to receive quality results while attempting to repair flood damage in your home alone, without proper training, years of experience, and access to vital resources. Using a variety of home products and household tools does not provide you with the services you deserve.  

Here is a small look at what technicians face when providing services involved in your home’s restoration process. First, you should never enter a building deemed unsafe, always wait for a professional to tell you everything is okay. Next, protect yourself; it takes protective gear for everyone who wants to enter. Before you re-enter your property, inspect it for known hazards. You might cause significant damage, start a fire, or end up in the hospital if you fail to get it right. The best thing you can do is check about flood insurance coverage.

After checking everything, all contents including furniture, personal belongings, and any object not directly connected to the structure of your home needs moved to a safe, dry location. Be careful and avoid any additional damages, each of these items could be restorable. SERVPRO does all of this for you. This is an extreme scenario of what you can face after a flooding from a ruptured plumbing line, appliance, or storm related reason.

You need to remove mud and any other debris from carpeting and flooring. Rip every section of carpeting and any other flooring out of your home. Once done, an EPA-registered disinfectant, sanitizer, and virucide should get applied everywhere. The entire process includes cutting drywall on every wall down, at least 2-feet above the highest water line to allow for proper disinfection and drying. Leaving exposed wiring, pipes, and framing materials that require cleaning and drying. Sounds like a ton of work, but SERVPRO technicians train for this.

So far we have only covered steps 1-4 of someone’s 10-step online guide to flood damage recovery in your home. Do you still want to tackle these incidents on your own, or would you rather have an expertly trained restoration specialist from SERVPRO on your side?

Contact SERVPRO of Helena & Great Falls for qualified flood damage restoration services you can count on to get you back on track. (406)458-6008.

How to properly prepare for a storm in Montana.

8/30/2017 (Permalink)

If you have water damage from a storm or wind call SERVPRO to help aid in restoring your home.

So, you’ve just checked the weather forecast and there’s a warning out for a severe thunderstorm. Before it hits, take that period of calm to ensure all loose objects outside are secured or moved inside during the storm. Move any cars undercover – or, at the very least, away from any trees – and check all your gutters, pipes and drains are clear of any possible blockages.

It’s also a good idea to always have an emergency kit ready to go containing a torch, first-aid supplies, battery-powered radio and any essentials should you find yourself without power or water. Store your kit in an easy-to-remember and easy-to-reach place.

Of course, one of the best things you can do for peace of mind during any extreme weather event is to take out insurance.

During

 

Stay indoors (preferably in your house’s strongest room – perhaps your basement, hallway or wardrobe) until the storm has passed, and keep away from any windows. Turn off all power points and unplug all electrical devices.

If you’re unfortunate enough to be outside during a storm, avoid trees and find the nearest shelter. Stay away from drains, gutters and waterways – they may look clear at the moment, but floodwaters can rise with surprising speed.

Should the storm hit while you’re in your car, do not attempt to drive through floodwater. If possible, move to a safe spot on higher ground and switch on your radio for updates.

After

When it’s safe to leave the house, conduct a quick examination of your property and look out for any safety hazards or damage – whether it’s a hole in the roof, a fallen tree or power lines. If damage has occurred call SERVPRO of Helena & Great Falls to help you. SERVPRO is open 24/7 365 days a year and can start the repair process to get your home back in order. Call 406-458-6008.

After you’ve ensured your own property is safe, visit your neighbors (particularly those who live alone) and check that they – and their home – are also safe.

Are you a tenant with a water damage?

8/30/2017 (Permalink)

We know how frustrating a water damage or fire can be for a renter. Call SERVPRO of Helena & Great Falls and we can help. (406)-458-6008

Are you a tenant with a water damage?

Do you rent an apartment or a house?  These are the steps you should take if a water damage were to occur in your home or apartment.

  1. You need to contact the owner or property manager and make them aware of what happened. Homeowners and property managers know that water damages are likely to happen so it should not come as an immense shock to them.  Keep in mind that if you prolong telling them the extent of the damage will continue to increase so it is important to tell them immediately.  Also, in order for a restoration company to be able to come in and mitigate the water damage the owner of the property or someone that is authorized to make decisions for the property must approve for that company to do so, include sign the initial paperwork.  Tenants are not allowed to authorize a company to come in and work on a property that does not legally belong to them. 
  1. The next step would be determining if you would be filing a claim with your renter’s insurance for your contents if they were affected from the loss. Typically contents would not be covered by the homeowners insurance but on rare occasions it may be.  Also, depending on the contents that you have you may not have to worry about it at all.  For example, if the affected area is a living room with an average amount of furniture that you would expect in a living room the technicians would likely be able to work around, they can simply put your furniture on blocks and shift it off the wall about a foot to get air flow around the room and your furniture will dry using the same equipment needed for the structure.  However, if you have an extensive amount of affected contents that have to be moved in order for the structure to be properly dried out, the homeowner’s insurance might not cover moving out and drying your contents.  Ultimately it depends on the specific situation and the parties involved.  

Whatever the case may be, our technicians are trained to handle and properly document throughout the entire process ensuring that all parties involved are kept informed.

Please feel free to contact our office at 406-458-6008 if you have any questions on how a water damage should be handled if you are 

Preventing Frozen Pipes

8/30/2017 (Permalink)

If you are experiencing frozen pipes in the upcoming winter call SERVPRO at (406) 458-6008

Preventing Frozen Pipes

Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the "strength" of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.

If your pipes do freeze, STAY CALM AND CALL SERVPRO.  We can make it "Like it never even happened.®"

During Cold Weather, Take Preventative Action

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

To Thaw Frozen Pipes

  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Future Protection

  • Consider relocating exposed pipes to provide increased protection from freezing.
  • Pipes can be relocated by a professional if the home is remodeled.
  • Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
  • Call SERVPRO of Helena & Great Falls at (406)458-6008.

Restoring Commercial Property after a water damage event

8/30/2017 (Permalink)

SERVPRO of Helena & Great Falls helping CR Anderson recover from water and fire damage.

Restoring Commercial Property after a water damage event.

Flooding and water damage events in the Great Falls and Helena commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Helena & Great Falls

SERVPRO of Helena & Great Falls specialize in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us at (406) 458-6008

Spring Floods are coming: 4 ways they can get you

2/15/2017 (Permalink)

Spring flooding is beginning to happen in Helena, Mt in March 2014. Rivers are becoming extremely high and runoff is dangerous.

Spring is nearing in Montana, although we’ll probably get a bunch more snow before summer rolls around (don’t worry, we’re used to it…), that’s not about to put a damper on the wonderful weather we’ve been having. What might put a damper on it, however, are the spring floods that can be prevalent this time of the year.


According to FEMA, there are four main causes for spring flooding. While some of these causes may be more relevant to you in your area than others, you should still be aware of them all, because spring flooding can affect everyone.


 


Spring Thaw


If you live in an area that gets a lot of snow, this is a big one to look out for. When the weather warms up, snow can melt quickly, resulting in a river of runoff. According to FEMA, just one foot of compacted snow contains a gallon of water. Having all that snow melt quickly could quite literally open the floodgates and wash your home – inside and out. But it’s not just the melting snow that can get to you. Runoff joins up with rivers and streams quickly, which can then force them over their banks, causing excessive flooding.


 


Spring Rains


Over-saturated ground won't absorb any more water.

Downpours that last just a few hours or prolonged precipitation that can last for days are ingredients to the recipe for floods. Spring is known for its showers and wet weather, which brings renewal to the earth. While that’s just swell, it’s also a recipe for flooding. Once the ground receives too much rain, it becomes saturated and won’t take in any more. So what happens to the water it won’t let it? It will start piling up on top, spilling down hills and into anything that stands in its way.


Heavy rain is also dangerous in areas that were recently affected by fires. Forest fires burn the ground, making it more than difficult for water to seep in. Instead of going into the earth, it runs down those parched hills, flooding anything in its path.


 


Flash Flooding


Heavy rain form multiple storms or one massive thunderstorm can be too much for the ground to absorb fast enough. When this happens, you’ve got a flash flood. FEMA describes this as “rapid flooding of low-lying areas in less than six hours.” Drought-stricken areas can be a major contributor to flash floods as well, since the dry ground won’t absorb the rain. Flash floods are especially frightening due to the speed in which the waters rise. When a flash flood comes, your time for preparing are past.


 


Levees and Dams


The United States has thousands of miles of levees and dams, all of which are there to help protect us from flooding. However, these can weaken and erode – or even flood over and fail – during times of intense rain. One example of severe flooding from a dam is the Teton Dam Flood, in Idaho in 1976. This flood was catastrophic and caused massive amounts of damage to the communities it rushed through.


 


 


These are some of the main causes of flooding, but don’t be surprised if the waters rise in some other way. For even more ways you could be affected by floods, visit floodsmart.gov. They have a long list of flood causes, although many of them are very area specific.


So, now that you know some major flood threats, how will you prepare for them? Research the various flood threats within your area and prepare accordingly. For starters, we recommend investing in an emergency kit that’s easy to grab and take with you should you need to evacuate. After all, if the flooding gets bad enough, you could be without a home for quite some time. You’ll be grateful you have those resources to fall back on.


 If you do end up affected by spring flooding call SERVPRO at 406-952-1001 for the Great Falls, Mt area and 406-458-6008 for the Helena, Mt area.

Preparing to stay safe and healthy this winter

9/26/2016 (Permalink)

First sign of winter showing up.

Although winter comes as no surprise, many of us are not ready for its arrival. If you are prepared for the hazards of winter, you will be more likely to stay safe and healthy when temperatures start to fall.

Take These Steps for Your Home

Many people prefer to remain indoors in the winter, but staying inside is no guarantee of safety. Take these steps to keep your home safe and warm during the winter months.

Winterize your home.

Install weather stripping, insulation, and storm windows.

Insulate water lines that run along exterior walls.

Clean out gutters and repair roof leaks.

Check your heating systems.

Have your heating system serviced professionally to make sure that it is clean, working properly, and ventilated to the outside.

Inspect and clean fireplaces and chimneys.

Install a smoke detector. Test batteries monthly.

Have a safe alternate heating source and alternate fuels available.

Prevent carbon monoxide (CO) emergencies.

Install a CO detector to alert you of the presence of the deadly, odorless, colorless gas. Check batteries when you change your clocks in the fall and spring.

Learn symptoms of CO poisoning: headache, dizziness, weakness, upset stomach, vomiting, chest pain, and confusion.

Hire Professionals For Sewage and Water Damage Restoration

7/7/2016 (Permalink)

Picture from a water job that sat for 3 months. The home was covered in mold.

When water damage resulting from sewage issues or some other problem affects your property, you need to take effective action immediately. Although the water issue may seem minor, it can cause substantive damage to your house if it is not eliminated quickly and correctly. And while you may be inclined to start the water removal process on your own, it is important always to have this work completed by a team of professionals from SERVPRO  Here are several reasons why:

Water Damage Is Progressive
Water damage can worsen with each passing moment. The longer you postpone calling water damage restoration experts to fix the problems, the greater the damages will be. Apart from obvious damage to contents and building materials, you may also be victimized by a mold infestation if the water is not removed promptly. Exposure to fungi may cause health effects as well as increase restoration costs.

Sewage Water is Dangerous
If the excessive water on your property contains sewage, it is very dangerous. In fact, sewage water contains pathogens, pesticides, and waste matter. Black water causes health implications if you come in contact with this type of water. Contact professionals who can remove the sewage water quickly and safely. Don't attempt to do it yourself. Training, specialized equipment, and hazmat clothing are required for a return of safety to your property.

Electrical Hazards
Water, being a conductor of electricity, can send shocks powerful enough to cause electrocution under some circumstances. Whether you're dealing with black, gray or clean water, the extraction process brings with it electrical hazards. Don't subject yourself to the risk of electrocution. Instead, allow the experienced professionals from SERVPRO to complete the process for you. These individuals possess the knowledge and hands-on experience necessary to complete the process in a safe manner that precludes you and them from experiencing illness or injury.

Call SERVPRO Now
Although water damage in Longmont can disrupt your well-being and cause inconveniences within your daily life, it doesn't have to drain all your energy and assets. To restore your property and resume your way of life, contact the water damage restoration experts of SERVPRO. Our IICRC-certified technicians will clean and dry your property with remarkable speed, and we'll also provide you with complete customer service that keeps you calm throughout the remediation process. We will document, invite you for a final walk-through,  and guarantee that your home is dry and safe. "Like it never even happened."
Highly-Trained Water Restoration Specialists

As water damage specialists, SERVPRO of Helena & Great falls has the experience, expertise, and the advanced training that enables us to get your property dried quickly and thoroughly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about our water damage training and certificates. Call us 24/7 for help. (406) 431-8083.

Blood Borne Pathogens Cleanup

7/7/2016 (Permalink)

The decontamination of a home or business due to trauma, sewage backups, chemical spills, hoarding or other biohazards can be both dangerous and emotional. Specialized training and experience is key when choosing a cleanup company to resolve these circumstances. We provide cleanup and recovery services for many biohazard situations. These include the following:



  • Sewage backups

  • Crime scene residues

  • Suicide/death accidents

  • Homicide cleanups

  • Blood cleanup

  • Accident cleanup

  • Hoarding scenes

  • Animal waste/remains


We remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accidents, trauma, crime or death. Trained SERVPRO of Helena & Great Falls Professionals clean, disinfect and deodorize the structure.


We are Biohazard Cleanup Specialists:



  • Immediate response, 24 hours/7 days per week

  • Family owned and operated franchise

  • We Bill the Insurance Directly - One Less Thing for You to Worry About

  • We have trained professionals who are ready to respond to these incidents. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances

  • We have advanced inspection and extraction equipment


Have Questions? Call Us Today - We're Here To Help


406-458-6008

Teaching children what to do in a fire.

7/7/2016 (Permalink)

Planned evacuation for a house fire.

In 2014, there were an estimated 367,500 reported home structure fires and 2,745 associated civilian deaths. In the United States Fire can spread rapidly through your home, leaving you as little as one or two minutes to escape safely once the alarm sounds. A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home. Smoke alarms should be interconnected. When one sounds, they all sound. Pull together everyone in your household and make a plan. Walk through your home and inspect all possible exits and escape routes. Households with children should consider drawing a floor plan of your home, marking two ways out of each room, including windows and doors. Also, mark the location of each smoke alarm. Make sure to have a meeting location outside the home.

Quick and Useful House Cleaning Tips

7/7/2016 (Permalink)

The husband and wife that cleans together stays together.

Clean a Mirror

You don’t have to buy glass cleaners and paper towels to clean your mirrors.  Just some vinegar and an old newspaper is all you need to keep your mirrors shining as new. Your house will look cleaner if the mirrors are clean.

Rinse Your Plate

Cleaning plates is a tuff thing if its kept for some time un cleaned. I rinse my plate after dinner and have all my family members do the same and it makes washing plates so easy. It is a small and simple habit but makes a lot of trouble easier. I don’t like trying to wash dried food off of dishes, do you?

Cleaning the Oven

Does your oven get used every day?  Someday if you’re not using your oven, give it a quick spray of oven cleaner and keep it like that till the next day. Before you turn on your oven the next day, give it a quick wipe down. The baked on stuff comes off much easier than ever.

Cleaning the Microwave

Cleaning a microwave is easy. Fill up a cup of water and put it in there on high for a few minutes. The steam from the cup will loosen any stuck-on food, and then you can just wipe it away. It’s that simple.

Cleaning the Fridge

A fridge looks big and cleaning it looks even bigger. Follow my steps and the work will be a bit easier. First toss out any bad food. Then start with wiping down the top shelves and work down. Baking soda and water make a great cleaner and won’t leave your fridge smelling like

harsh cleanser. After you wipe out the crispers, line them with paper towels for easier cleaning next time. Cleaning the fridge was never this easy.

Cleaning your Bathroom

You can use lemon oil to shine the tiles of your bathroom. Lemon oil will also prevent mold and mildew. Use a false teeth bubbling tablet to avoid rings. Sometimes the problem with shower is that hard water gets build up there. Fill a plastic bag with vinegar and place it over shower head to remove hard water buildup. You can use alcohol to  shine bathroom faucets.

Toilet Hygiene

One of the most hated things to do but fortuitously, it can be done very fast if you follow the way I do, few steps to follow to get it done quickly. First pour some cleaner in the bowl to soak. Then wipe down the seat and outside of the bowl with an antibacterial wipe or spray cleaner. After that scrub the bowl with a toilet brush and finally wipe down everything again with a dry cloth to make it shine.

Bathtubs can be cleaned too EASILY

To clean bathtubs here are a few things that may help:

Use a cleanser that will foam or bubble. This allows you to “soak” your tub or shower, even if it’s a vertical wall. Get a scrubber that fits your needs, a long-handled one or an extra firm one, pick a scrubber that will be easiest for you to use. Moreover, spraying the tub or shower down after each use can make deep cleaning easier.

How to help prevent flooding to your home in Helena or Great Falls due to a storm.

7/7/2016 (Permalink)

Flooding in Helena, Mt.

According to the National Flood Insurance program flooding is the most common natural disaster in the United States causing $2.7 billion in losses between 2001 and 2010. Flooding is not covered by most homeowner’s insurance policies so it may be necessary to buy a separate flood policy for your home.

Here are a couple of tips to keep water from entering your home during a heavy rain event:

1.    Fix foundation leaks that may allow water to enter your home.

2.    Make sure your roof is secure and protected.

3.     Clear gutters and drains

If water ever floods your home, getting someone on site as soon as possible is key to keeping the amount of damage to a minimum. SERVPRO of Birmingham is ready to respond at any time and also provides a free assessment and estimate.

Fire Damage: How do we do it?

7/7/2016 (Permalink)

Fire with a lot of belongings. Most of the contents were restored.

Do you ever wonder how SERVPRO keeps up with every customer’s job progress? SERVPRO of Helena & Great Falls has a pretty tried and true method to keep everyone up to date on the progress of every job. When a customer first calls in a loss, we at SERVPRO of Helena & Great Falls enter all of the pertinent information into a form called the FNOL or “First Notice of Loss.” This form is sent to everyone involved including our First Responders, Office staff so they can communicate with your insurance company, managers and ownership so they know the status of every job in progress. Every note, assessment, detail associated with that job from that point forward is attached to that initial FNOL so that it is at our fingertips if you ever have any questions or concerns.

Why choose Professional Damage Restoration?

7/7/2016 (Permalink)

SERVPRO equipment doing its work.

According to the IICRC (Institute of Inspection Cleaning and Restoration Certification) there are a couple of reasons to choose a professional over doing it your self. Below are a few reasons:

  • The process of fire and water restoration is very involved when it is performed properly.

  • With quick reaction time and the appropriate skill set, a technician can help to prevent further damage and repair that which has already been done

  • The process and equipment used during fire and water restoration will vary from case to case, since different materials require their own unique care

  • For fire damage, general cleaning is done to remove ash and soot from ceiling to floor

  • The quick remediation of the problem is important for more than repairs, it is also a health consideration

  • Choose a company for fire and water restoration with the appropriate licenses and proof that they have the proper insurance.

  • Whether the work to be done is in a commercial or residential location, technicians with experience and certification should perform the damage recovery.

  • Call us at SERVPRO of Helena & Great Falls so we can help you with your water, fire or mold damage. 

Does Your Helena or Great Falls area home Have A Mold Problem?

7/7/2016 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
  • If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

    If You See Signs of Mold, Call Us Today – SERVPRO of Helena & Gret Falls-406-458-6008

    Our Highly Trained Restoration Specialists can restore your Helena or Great Falls home

    7/7/2016 (Permalink)

    SERVPRO of Helena & Great Falls is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

    IICRC Certified Firms must

    • Present accurate information to consumers and conduct business with honesty and integrity.

    • Require a technician on all jobs who has been formally trained and passed all required tests.

    • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

    • Maintain liability insurance to protect all parties in the event of an accident.

    • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

    The IICRC Develops The Standards For The Restoration Industry

    The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

    Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

    About SERVPRO of Helena & Great Falls

    SERVPRO of [[Franchise Name]] specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    Restoring Your Helena or Great Falls Commercial Property After A Water Damage Event

    4/28/2016 (Permalink)

    Flooding and water damage events at Helena commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

    Restoring Commercial Properties Presents Unique Challenges

    Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

    About SERVPRO of Helena & Great Falls 

    SERVPRO of Helena & Great Falls specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. 

    Call Us Today (406) 458-6008

    Helena and Great Falls Smoke and Soot Cleanup

    4/28/2016 (Permalink)

    Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

    Smoke and soot facts:

    • Hot smoke migrates to cooler areas and upper levels of a structure.
    • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
    • The type of smoke may greatly affect the restoration process.

    Different Types of Smoke

    There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Helena & Great Falls will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

    Wet Smoke – Plastic and Rubber

    • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

    Dry Smoke – Paper and Wood

    • Fast burning, high temperatures, heat rises therefore smoke rises.

    Protein Fire Residue – Produced by evaporation of material rather than from a fire

    • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

    Our Fire Damage Restoration Services

    Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

    Have Questions about Fire, Smoke, or Soot Damage?
    Call Us Today – (406) 458-6008

    For Immediate Service in the Helena & Great Falls area, Call SERVPRO

    4/28/2016 (Permalink)

    SERVPRO of Helena & Great Falls provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Helena. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

    • 24-Hour Emergency Service
    • Faster to Any-Sized Disaster
    • Highly Trained Restoration Technicians
    • A Trusted Leader in the Restoration Industry
    • Locally Owned and Operated
    • Advanced Restoration and Cleaning Equipment 

    Have Questions? Call Us 24/7 – (406) 458-6008

    Residential Services

    Whether your Helena home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

    • Water Damage Restoration
    • Fire Damage Restoration
    • Mold Remediation
    • Storm Damage Restoration
    • Cleaning Services
    • Building/Reconstruction Services

    Commercial Services

    There's never a convenient time for fire or Water damage to strike your Helena commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: http://www.SERVPROhelenagreatfalls.com/commercial-restoration-cleaning

    • Commercial Water Damage Restoration
    • Commercial Fire Damage Restoration

    When Storms or Floods hit the Helena and Great Falls area, SERVPRO is ready!

    4/28/2016 (Permalink)

    SERVPRO of Helena & Great Falls specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

    Faster Response

    Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

    Resources to Handle Floods and Storms

    When storms hit Helena, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

    Have Storm or Flood Damage? Call Us Today (406) 458-6008

    Helena and Great Falls Residents: Follow These Mold Safety Tips If You Suspect Mold

    4/28/2016 (Permalink)

    If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

    What to Do:

    • Stay out of affected areas.
    • Turn off the HVAC system and fans.
    • Contact SERVPRO of Helena & Great Falls for mold remediation services.

    What Not to Do:

    • Don’t touch or disturb the mold.
    • Don’t blow air across any surfaces with visible or suspected mold growth.
    • Don’t attempt to dry the area yourself.
    • Don’t spray bleach or other disinfectants on the mold.

    About Our Mold Remediation Services

    SERVPRO of Helena & Great Falls specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

    If You See Signs of Mold, Call Us Today – (406) 458-6008

    Lewis and Clark County and Cascade County 24 Hour Emergency Water Damage Service

    4/26/2016 (Permalink)

    SERVPRO of Helena & Great Falls is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

    We Answer the Phone Ready to Help
    Call Today - (406) 458-6008

    We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of  Helena & Great Falls has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

    What to Expect

    When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

    Our SERVPRO Representative will ask several questions:

    • Your name and contact information
    • Your insurance information (if applicable)
    • The street address of the water-damaged home or business
    • When did the flooding or water damage occur?
    • What caused the water damage (if known)?
    • Is there electricity available (on-site)?

    About SERVPRO of Helena & Great Falls

    SERVPRO of Helena & Great Falls specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

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